Lead Operations Analyst

Harnham; Greater London; On-site; GBP 75,000 - 110,000; Full time

Job summary

Harnham is seeking a senior analytical partner to own operational analytics across multiple business functions. You will deliver insights to drive performance, efficiency, and strategic outcomes, collaborating with senior leaders to shape reporting and governance.

The role focuses on building KPI frameworks, dashboards, and data-driven recommendations. You will influence both technical and non-technical stakeholders, promote best practices, and guide analytics adoption across operations.

Qualifications

• Strong commercial experience within operations analytics, business intelligence, or insight functions.
• Advanced SQL skills with experience in modern cloud data environments.
• Strong understanding of KPI development, operational reporting and performance measurement.
• Experience translating analytical findings into actionable business recommendations.
• Ability to influence and engage senior stakeholders across technical and non-technical teams.
• Experience with visualization tools such as Looker, Tableau, Power BI, or similar.
• Understanding of experimentation, performance analysis, and analytical best practices.
• Experience with Python, dbt, Airflow, or related technologies would be advantageous.

Responsibilities

• Lead operational analytics initiatives across customer service, onboarding, payments, or related functions.
• Develop and maintain KPI frameworks, performance reporting, and operational scorecards.
• Translate complex data into clear business recommendations for senior stakeholders.
• Design measurement frameworks to assess transformation and process improvement programmes.
• Build trusted reporting and analytical solutions supporting data-driven decisions.
• Partner with operational and business leaders to identify opportunities for optimisation and growth.
• Drive best practices across analytics, reporting, governance, and data quality.
• Support adoption of automation and advanced analytical approaches across operations.

Skills

Operational analytics

SQL

KPI development

Stakeholder engagement

BI tools

Python

Tools

Looker

Tableau

Power BI

Python

dbt

Airflow

Job description

This is a rare opportunity to take ownership of operational analytics within a large-scale, data-driven organisation. You'll work closely with senior stakeholders, shape how operational performance is measured, and use insight to influence strategic decisions across multiple business functions.

The Company

They are a well-established organisation with a strong focus on innovation, operational excellence, and data-led decision making. Operating across multiple international markets, they continue to invest in their data and analytics capabilities to improve customer outcomes and business performance.

Their operations teams support a wide range of customer and business processes, creating a complex and highly rewarding environment for analytical professionals. Data plays a central role in driving efficiency, transformation, and long-term growth.

The Role

You will act as a senior analytical partner to operational leaders, delivering insight that drives performance improvement, operational efficiency, and strategic decision making.

Responsibilities include:

• Leading operational analytics initiatives across customer service, onboarding, payments, or related business functions
• Developing and maintaining KPI frameworks, performance reporting, and operational scorecards
• Translating complex data into clear business recommendations for senior stakeholders
• Designing measurement frameworks to assess transformation and process improvement programmes
• Building trusted reporting and analytical solutions that support data-driven decision making
• Partnering with operational and business leaders to identify opportunities for optimisation and growth
• Driving best practice across analytics, reporting, governance, and data quality
• Supporting the adoption of automation and advanced analytical approaches across operations

Your Skills & Experience

• Strong commercial experience within operations analytics, business intelligence, or insight functions
• Advanced SQL skills with experience working in modern cloud data environments
• Strong understanding of KPI development, operational reporting, and performance measurement
• Experience translating analytical findings into actionable business recommendations
• Ability to influence and engage senior stakeholders across both technical and non-technical teams
• Experience working with visualisation tools such as Looker, Tableau, Power BI, or similar
• Understanding of experimentation, performance analysis, and analytical best practices
• Experience with Python, dbt, Airflow, or related technologies would be advantageous