Operations Analytics and Insight Lead

Harnham; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working model

Bonus potential

Leadership role with senior exposure

Career development opportunities

Job summary

Harnham leads an ambitious analytics function within a fast-paced, data-driven environment. The role blends hands-on analysis with strategic influence to shape operational decisions and drive automation initiatives.

You will lead a growing analytics team, set the analytics strategy across operational functions, and develop measurement frameworks. The position includes significant exposure to senior stakeholders and AI-driven projects.

Qualifications

• Strong commercial experience leading analytics teams and developing analytical capability.
• Advanced SQL skills with hands-on delivery.
• Experience influencing senior stakeholders and translating analysis into business action.
• Strong statistical knowledge, including experimentation and significance testing.
• Experience in fintech, financial services, or another regulated environment.
• Practical use of AI tools to improve processes, productivity, or decision-making.

Responsibilities

• Leading and developing a team of analysts and supporting their growth.
• Setting analytics strategy for operational functions and influencing senior decision-making.
• Creating frameworks to measure operational performance and identify opportunities for improvement.
• Bringing structure and prioritisation to a reactive analytics environment.
• Delivering hands-on analysis, experimentation, and statistical evaluation.
• Automating manual reporting to improve efficiency and scalability.
• Supporting AI and chatbot initiatives by developing operational context and insights.
• Collaborating with operational leaders to shape roadmaps and analytical delivery.

Skills

Team leadership

SQL

Stakeholder management

Statistics

AI in operations

Strategic thinking

Analytical delivery

Fintech/regulatory exposure

Data tooling familiarity

Tools

Looker

dbt

Airflow

Git

Job description

This is an opportunity to lead a high-impact analytics function within a fast-paced, data-driven organisation. Combining hands-on analytics leadership with strategic influence, you will help shape operational decision-making, drive automation initiatives, and play a key role in the development of AI-powered products and processes.

The Company

They are a well-established digital business with a large international customer base and a strong commitment to data and technology. Analytics sits at the heart of commercial and operational decision-making, with significant investment being made in data capabilities, automation, and AI.

Operating in a dynamic and fast-moving environment, they offer the opportunity to work with large-scale customer and operational datasets while partnering closely with senior stakeholders across the business. Their analytics function is mature, collaborative, and focused on delivering measurable business impact.

The Role

As the Operations Analytics and Insight Lead, you will combine people leadership, hands-on analysis, and strategic planning to improve operational performance and support business growth.

Key responsibilities include:

• Leading and developing a team of analysts while supporting their technical and professional growth
• Setting the analytics strategy for operational functions and influencing senior stakeholder decision-making
• Creating frameworks to measure operational performance and identify opportunities for improvement
• Bringing structure and prioritisation to a reactive analytics environment
• Delivering hands-on analysis, including experimentation, A/B testing, and statistical evaluation
• Automating manual reporting and analytical processes to improve efficiency and scalability
• Supporting AI and chatbot initiatives by developing operational context and performance insight
• Providing analytics and measurement frameworks for internal AI and copilot tools
• Working closely with operational leaders to shape roadmaps and prioritise analytical delivery

Your Skills & Experience

• Strong commercial experience leading analytics teams and developing analytical capability
• Advanced SQL skills with the ability to remain hands-on in technical delivery
• Experience influencing senior stakeholders and translating analysis into business action
• Strong statistical knowledge, including experimentation and significance testing
• Experience working within fintech, financial services, or another regulated environment
• Practical experience using AI tools to improve processes, productivity, or decision-making
• Ability to balance strategic thinking with day-to-day analytical execution
• Experience working with analysts and technical data teams such as analytics engineering is advantageous
• Exposure to operational analytics, customer service analytics, workforce management, process optimisation, or KYC analytics is beneficial
• Experience with tools such as Looker, dbt, Airflow, and Git is advantageous

What They Offer

• Salary of £100,000 plus bonus and benefits
• Hybrid working model with three days per week in the office
• Leadership responsibility for an established analytics team
• Significant exposure to senior stakeholders and business strategy
• The opportunity to influence AI, automation, and chatbot initiatives
• A highly visible role with genuine scope to shape how analytics supports operational performance
• Strong long-term career development within a data-centric organisation