Operations Analytics and Insight Lead

Harnham - Data and Analytics Recruitment; Greater London; Híbrido; GBP 90 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus

Benefits

Hybrid work

Resumo da oferta

Harnham - Data and Analytics Recruitment is recruiting an Operations Analytics and Insight Lead for a London fintech business. The role blends hands-on analytics (60%) with strategy and people leadership (40%), guiding a team of 4–5 and shaping the operational roadmap.

You'll drive performance measurement, run A/B tests, and oversee AI/chatbot initiatives, automation, and workforce analytics across customer service and KYC. Hybrid work: three days in the office.

Qualificações

• Two years of people management experience.
• Strong statistical thinking and STEM background.
• Strong SQL skills; Python and AI tooling experience are a plus.

Responsabilidades

• Lead and develop a team of analysts (4–5) and analytics engineers.
• Set the analytical strategy and roadmap with senior leadership.
• Move from reactive requests to a prioritised plan and measure performance.

Conhecimentos

SQL

Statistical thinking

Stakeholder management

People management

Python

Formação académica

STEM degree

Ferramentas

dbt

Airflow

Looker

Git

Descrição da oferta de emprego

Operations Analytics and Insight Lead | Fintech | London (Hybrid, 3 days a week) | Up to £100k + Bonus

We're working with a well‑known, established fintech and online trading business that is looking to hire an Operations Analytics and Insight Lead in London.

This is a great opportunity for an experienced analytics manager to lead a team of 4 to 5, shape operational strategy and play a key role in the business's AI, chatbot and automation work.

The role will involve:

• Leading and developing a team of analysts, supported by analytics engineers
• Setting the team's analytical strategy and roadmap with senior leadership
• Moving the team from reactive requests to a clear, prioritised plan
• Building frameworks to measure operational performance and spot inefficiencies
• Delivering hands‑on analysis, including A/B testing and statistical significance testing
• Automating manual processes and improving the team's technical ways of working
• Providing insight into AI chatbots and an internal copilot, including how well they perform
• Working on projects across workforce planning, customer service and KYC processes

The role is roughly 60% hands‑on and 40% management and strategy.

We're particularly interested in candidates from fintech, financial services or other regulated industries, ideally with experience in operations, customer service or workforce management analytics.

You'll need at least two years' people management experience, strong statistical thinking (ideally backed by a STEM degree) and strong SQL, which will be tested early in the process. Practical experience using AI tools to improve processes is essential. Python, dbt, Airflow, Git and Looker would be a bonus.

Strong stakeholder management is also essential, as you'll be expected to challenge senior stakeholders and influence the roadmap while staying close to the analysis.

Salary: Up to £100k + bonus + benefits
Location: London (hybrid, 3 days a week in the office)