Operations Analytics Lead

Harnham; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Bonus 15-25%

Job summary

Harnham London is seeking an Operations Analytics Lead to headline a high-performing Data & Insights team within a fast-moving fintech. You’ll manage a team of around 4–5 analysts, spending about 60% of your time hands-on, while driving a structured analytics roadmap that aligns with commercial goals.

You’ll partner with senior stakeholders across Operations, tackling AI and automation, workforce analytics, KYC and customer service, measuring impact with robust statistical frameworks to guide

Qualifications

• Experience leading an analytics team in a regulated environment.
• Strong statistical capabilities including A/B testing and significance.
• Ability to translate data into strategic business decisions.
• Hands-on yet able to set direction and influence stakeholders.
• Familiarity with AI tools to improve processes and workflows.

Responsibilities

• Lead a 4–5 person analytics team, with ~60% hands-on delivery.
• Shape a structured, prioritised analytics roadmap aligned to commercial goals.
• Partner with senior stakeholders across Operations to influence decisions.
• Evaluate AI-enabled tools and measure their impact with robust analytics.
• Support workforce analytics, customer service, and KYC initiatives.

Skills

Analytics leadership

Statistical analysis

A/B testing

Analytical framework

AI tools

Python

Looker

Tableau

Cloud/ETL concepts

Tools

Python

dbt

Airflow

Git

Looker

Tableau

Job description

London (Hybrid – 3x Days a Week in Office)

The Company

A leading global fintech is looking for an Operations Analytics Lead to join a high-performing Data & Insights function. This is a fast-moving, technology-led financial services business with a strong focus on data, digital products and improving customer experiences. The Operations function spans areas including Customer Experience, KYC and Client Onboarding, Payments, Transaction Reporting and AI Operations; Analytics sits at the heart of how the business measures performance, identifies opportunities and makes strategic decisions.

The Role

This is a senior, hands-on analytics leadership position combining people management, strategic thinking and technical delivery. You’ll lead a team of around 4–5 analysts, while remaining approximately 60% hands-on yourself. The team has an existing roadmap, but this role will bring greater structure and prioritisation, helping move the function away from reactive requests towards a more strategic, commercially focused approach. You’ll work closely with senior stakeholders across Operations, challenging priorities, defining the right questions and using data to influence decisions. A major part of the role will be around AI and automation. You’ll help measure the impact of AI-enabled operational tools, support the development of internal copilots and ensure that AI initiatives are backed by robust analytical frameworks. You’ll also work across areas such as workforce analysis, customer-service operations, KYC and operational efficiency.

Your Skills & Experience

• Proven experience managing an analytics team
• Strong statistical understanding, including A/B testing, experimentation and statistical significance.
• Experience developing analytical frameworks and using data to influence business strategy.
• Comfortable being hands-on while also setting direction and influencing senior stakeholders.
• Practical experience using AI tools such as Copilot or Claude to improve processes or analytical workflows.
• Experience within financial services, fintech or another regulated environment is highly desirable.
• Python experience is preferred.
• Experience with dbt, Airflow and Git would be advantageous.
• Experience with Looker, Tableau or another enterprise BI platform.
• Background in operational analytics, workforce management, customer service, KYC or similar environments would be beneficial.
• The ability to turn a reactive analytics function into a more structured, prioritised roadmap.

The Benefits

• 15–25% bonus