Operations Analytics and Insights Lead

Harnham; Greater London; Hybride; GBP 90 000 - 130 000; Plein temps

Résumé du poste

Harnham in London is seeking an experienced Operations Analytics & Insight Lead to join a fast-paced, tech-driven environment. You will lead a team of 4-5 analysts with a hands-on approach (60% delivery, 40% strategy) to shape the analytics roadmap and drive automation and AI adoption.

You will deliver hands-on analysis using SQL and statistical methods, influence senior stakeholders, and help scale data-driven initiatives across Operations in a regulated fintech context.

Qualifications

• Strong SQL and analytical/statistical skills.
• 2+ years' people management experience.
• Experience in fintech or regulated environments is desirable.
• Hybrid: 3 days per week in London office.

Responsabilités

• Lead, develop and mentor a team of 4-5 analysts.
• Shape the analytics strategy and move the team from reactive requests to a structured roadmap.
• Deliver hands-on analysis using SQL, experimentation and statistical testing.
• Identify operational inefficiencies and opportunities for automation.
• Support AI, chatbot and copilot initiatives and measure their effectiveness.
• Influence senior stakeholders through data-driven insight.

Connaissances

SQL

People management

Statistical testing

Experimentation

Stakeholder management

Analytical thinking

Outils

dbt

Airflow

Git

Looker

Description du poste

Operations Analytics & Insight Lead | London | £100,000 + Bonus + Benefits

We're looking for an experienced Operations Analytics & Insight Lead to join a fast-paced, technology-led business and lead a team of 4-5 analysts, with additional analytics engineering support.

This is a hands-on leadership role (60% hands-on / 40% strategic), with the opportunity to shape the analytics roadmap, influence senior stakeholders and drive greater use of automation and AI across Operations.

Key responsibilities:

• Lead, develop and mentor a team of 4-5
• Shape the analytics strategy and move the team from reactive requests to a structured roadmap
• Deliver hands-on analysis using SQL, experimentation and statistical testing
• Identify operational inefficiencies and opportunities for automation
• Support AI, chatbot and internal copilot initiatives, including measuring their effectiveness
• Influence senior stakeholders through data-driven insight
• 2+ years' people management experience
• Strong SQL and analytical/statistical skills
• Experience managing analysts and ideally analytics engineers
• Strong stakeholder management and strategic thinking
• Practical experience using AI/Copilot tools to improve processes
• Experience in fintech, financial services or another regulated environment is desirable
• dbt, Airflow, Git and Looker experience would be a plus

Hybrid: 3 days per week in the London office.

A great opportunity for an analytically strong people leader who wants to combine hands-on delivery, strategy, automation and AI in a high-impact role.