Operations Agent

Reflect Recruitment Group; Newark on Trent; On-site; GBP 22,000 - 27,000; Full time

Job summary

A dynamic recruitment agency in Newark on Trent is looking for an enthusiastic Operations Agent to manage onboarding and ensure excellent customer service. You will handle calls, maintain records, and support project management in a fast-paced environment. This role offers a competitive salary of £27,000 and benefits including holidays and private healthcare after 2 years. Join a friendly team and take advantage of career growth opportunities!

Benefits

20 days holiday, rising to 25 with service

Private Healthcare after 2 years

Pension

Free parking

Birthday and Christmas Holiday Bonus

Qualifications

• Enthusiastic individual with a self-starter attitude.
• Meticulous attention to detail required.
• Ability to work independently on multiple projects.

Responsibilities

• Manage onboarding to the central booking platform.
• Answer and return telephone calls, converting calls to reservations.
• Maintain accurate records within the CRM system.

Skills

Attention to detail

Customer service

Project management

Communication

Problem resolution

Job description

Key Responsibilities:

• Project management of onboarding to our central booking platform
• Answering and returning telephone calls in a timely and polite manner, converting calls to reservations and booking via the Company reservation software
• Carry out rate loading for our clients which requires a high attention to detail and must be completed within company SLA’s
• Implement new products and services as required to our portfolio of clients
• Effectively communicate with third party service providers for the efficient resolution of issues
• Communicate with all departments internally where appropriate passing possible sales leads to Business Development for new product sales opportunities
• Maintain accurate records within the Company Customer Relationship Management system on all issues raised and resolved for reporting purposes
• Deal with any complaints quickly and professionally

We are currently looking for an enthusiastic individual to join our clients friendly team as an Operations Agent. This is a great opportunity to work in a dynamic and varied role, with potential for career growth and development. This fast-growing company is looking for a self-starter who is enthusiastic and willing to jump in and roll their sleeves up. The team is small but all work together really well and enjoy a fast paced but fun environment which can include team building events, pizza Fridays etc.

What's on offer?

• Competitive salary of £27,000
• Hours: Monday to Friday 9:00am - 5:00pm

Benefits:

• 20 days holiday rising to 25 with service plus Bank Holidays.
• Private Healthcare after 2 years service
• Pension
• Free parking
• Birthday and Christmas Holiday Bonus

The role will suit someone who has meticulous attention to detail, is able to work independently on multiple projects at the same time and has a 'can do' attitude. You will be the key contact the customers have with the company, so an excellent level of customer service is required. Full training is provided though so if you have a desire to get into Customer Services please get in touch with Ellen Rayworth.

Reflect Recruitment Group is acting as the Employment Agency under the Employment Agencies Act 1973.