Administrator

Confidential; Bury St Edmunds; On-site; GBP 27,000 - 29,000; Full time

Job summary

Confidential is seeking a proactive Administrator to support day-to-day operations and customer communication in a busy office near Bury St Edmunds. The role is full-time and permanent, offering £27,000 to £29,000 DOE and a chance to contribute within a growing team.

Key duties include scheduling, data entry, documentation, and coordinating with suppliers and internal departments to ensure smooth service delivery.

Qualifications

• Experience in administration, operations support, coordination or customer service.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Confident written and verbal communication.

Responsibilities

• Coordinate projects, schedules and operational activities for smooth service delivery.
• Liaise with customers, suppliers and internal teams to manage enquiries and project requirements.
• Arrange deliveries, bookings and logistics as required.
• Maintain records, databases and CRM systems.
• Prepare operational documentation and reports.
• Support stock control, ordering and resource planning.
• Handle shared inboxes and respond to enquiries promptly.
• Raise quotations and provide after-sales support.
• Assist with compliance, quality and health & safety administration.

Skills

Project coordination

Customer service

Organisational skills

Communication skills

Time management

Problem solving

Attention to detail

Teamwork

Tools

Microsoft Office

Job description

Administrator
Near Bury St Edmunds
Full-time, Monday to Friday
£27,000 to £29,000 DOE
Permanent
Office based

We are recruiting on behalf of our client, a growing and well-established business based in Bury St Edmunds. They are seeking an organised and proactive individual to support day-to-day operations, customer communication, scheduling, and administration. This is a varied role offering the opportunity to become a key part of a busy team.

Key Responsibilities

• Coordinate projects, schedules, and operational activities to ensure smooth service delivery
• Liaise with customers, suppliers, and internal teams to manage enquiries and project requirements
• Arrange deliveries, bookings and logistics as required
• Maintain accurate records, databases, and CRM systems
• Prepare and manage operational documentation and reports
• Support stock control, ordering, and resource planning activities
• Manage shared inboxes and provide timely responses to enquiries
• Raise quotations and provide after-sales support where required
• Assist with compliance, quality, and health & safety administration/processes
• Handle manufacturer claims and all related documentation
• Provide general administrative support to the wider operations team
• Participate in internal / external meetings as requested

Requirements

• Previous experience within administration, operations support, coordination, or customer service
• Strong organisational skills with excellent attention to detail
• Ability to manage multiple priorities and meet deadlines
• Confident communication skills, both written and verbal
• Proactive and able to work independently using initiative
• Comfortable working with systems, databases, and Microsoft Office packages
• Strong problem-solving skills and a positive, team-focused attitude
• Reliable, adaptable, and eager to contribute to a busy and supportive environment