Operations Administrator - Client Services & Scheduling Pro

Jackson Fire & Security UK Ltd; Wales; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Birthday off

Private medical insurance

Company pension

Job summary

Jackson Fire & Security UK Ltd in Mold is seeking an organised Operations Administrator for a full-time, permanent, office-based role. You will handle customer queries by phone and email, schedule engineer bookings, and process service records to support smooth operations.

This role requires strong admin and IT proficiency, with experience using Office 365 and CRM systems, plus precise data entry and reporting using Excel.

Qualifications

• Experience in administrative or customer-facing roles.
• Strong organisational abilities and attention to detail.
• Excellent phone and email communication skills.

Responsibilities

• Serve as a key contact for customer queries via phone and email.
• Coordinate job bookings and updates with customers and engineers.
• Process inspection reports and invoices accurately.
• Update and manage customer data in CRM and databases.
• Support scheduling and tracking of engineer appointments.

Skills

Organisational skills

Customer service

Verbal & written communication

Multitasking

Tools

Office 365

CRM systems

Excel

Job description

Jackson Fire & Security UK Ltd in Mold is seeking an organised Operations Administrator for a full-time, permanent, office-based role. You will handle customer queries by phone and email, schedule engineer bookings, and process service records to support smooth operations.

This role requires strong admin and IT proficiency, with experience using Office 365 and CRM systems, plus precise data entry and reporting using Excel.