Service Scheduler & Administrator – Fire & Security

Travail Employment Group; England; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Office base Burgess Hill

8:30–17:00 hours

Company pension

Employee Owned Trust benefits

Training & development

On-site parking

Holiday 20 days + bank holidays

Birthday off

Job summary

Travail Employment Group is recruiting a Service Administrator for a specialist fire and security systems business in Burgess Hill. The role involves coordinating engineers, managing service schedules and ensuring high levels of client service in a busy desk-based environment.

The successful candidate will have experience in a customer-focused administrative role, with strong communication skills and the ability to juggle multiple priorities.

Qualifications

• Experience in a customer-focused administrative role, ideally within a service, maintenance or facilities environment.
• Experience coordinating engineers or managing diaries would be highly desirable, although strong office administrators with excellent communication skills will also be considered.
• Able to juggle multiple priorities in a fast-paced environment with a confident telephone manner and professional communication with clients and engineers.

Responsibilities

• Booking and confirming planned preventative maintenance visits in line with contract frequencies
• Scheduling reactive and emergency callouts, prioritising by urgency and service level agreements
• Allocating jobs to engineers based on location, availability and system knowledge
• Managing engineers' diaries, including rescheduling appointments due to cancellations, sickness or delays
• Sending appointment confirmations and reminders to clients
• Handling inbound calls and emails regarding bookings, ETAs and job updates
• Keeping clients informed of delays or changes to scheduled visits
• Raising job sheets and works orders on the service management system
• Updating job statuses from booking through to completion
• Filing completed paperwork and chasing outstanding documentation from engineers

Job description

Travail Employment Group is recruiting a Service Administrator for a specialist fire and security systems business in Burgess Hill. The role involves coordinating engineers, managing service schedules and ensuring high levels of client service in a busy desk-based environment.

The successful candidate will have experience in a customer-focused administrative role, with strong communication skills and the ability to juggle multiple priorities.