Maintenance Operations Administrator - Fire & Security

APS; Nottingham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 holidays + bank holidays

Holiday buy scheme

Company vehicle

AVIVA pension scheme

Job summary

APS Security & Fire is seeking an organised Office Administrator to join our Nottingham team. This office-based role (Mon-Fri) supports maintenance operations, ensures accurate admin processes, and delivers excellent customer service to clients and contractors.

You will coordinate maintenance jobs, schedule appointments, manage engineer workloads, maintain records in Simpro, and help with invoicing and reporting.

Qualifications

• Organised, proactive Office Administrator with ability to manage a busy workload.
• Strong communication and customer service skills are essential.
• Excellent planning, time management and attention to detail are required.

Responsibilities

• Coordinate maintenance jobs and schedule appointments.
• Monitor and manage engineer workloads and maintenance documentation.
• Provide customer service via phone and email and liaise with contractors and colleagues.
• Maintain accurate customer and job records in Simpro and ensure timely reporting.
• Assist with invoicing, account administration and general admin tasks.

Skills

Organisational skills

Time management

Customer service

Communication skills

Attention to detail

Proactive approach

Tools

Simpro

Job description

APS Security & Fire is seeking an organised Office Administrator to join our Nottingham team. This office-based role (Mon-Fri) supports maintenance operations, ensures accurate admin processes, and delivers excellent customer service to clients and contractors.

You will coordinate maintenance jobs, schedule appointments, manage engineer workloads, maintain records in Simpro, and help with invoicing and reporting.