Operations Administrator

Whistl; Bradley Stoke; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

23 days annual leave

Company Pension

Long service rewards

Health cash plan

Life assurance scheme

Critical Illness cover

Employee benefits portal

Career development opportunities

Job summary

Whistl’s Posthub team in Bristol is seeking an organised Operations Administrator to support daily operations, bookings, and forecasting. You will work closely with customers, mailing houses, and internal teams to ensure accurate records and timely delivery of services.

The role offers exposure to project work, account management activities, and a chance to contribute to a high-quality customer experience within a collaborative team at Posthub Bristol.

Qualifications

• Around 2 years' experience in office administration or similar role.
• Confident handling of customer communications via telephone and email.
• Good working knowledge of Microsoft Word and Excel.
• Strong organisational and time management skills.
• Excellent attention to detail and a right-first-time approach.
• Ability to manage multiple priorities and deadlines.
• Proactive attitude and willingness to learn new systems quickly.
• Strong communication skills and the ability to build positive working relationships.

Responsibilities

• Manage daily operational administration, forecasts, bookings, and consumable orders.
• Liaise with customers, mailing houses, and internal departments.
• Produce and dispatch mailing labels.
• Process returned mail and maintain accurate records.
• Support operational projects, improvements, and business initiatives.
• Provide administrative support across the Posthub team, including Account Management.
• Ensure all tasks are completed accurately and on time.

Skills

Office administration

Customer communication

Time management

Attention to detail

Multitasking

Proactivity

Communication skills

Team collaboration

Tools

Microsoft Word

Microsoft Excel

Job description

Join the Posthub Team in Bristol

Are you a highly organised administrator with a keen eye for detail?

We're looking for an Operations Administrator to join our Posthub team in Bristol, providing essential support to our operational processes and helping ensure an excellent experience for our customers.

This is a varied role where you'll work closely with customers, mailing houses, and internal teams, supporting everything from bookings and forecasting to project work and account management activities.

This is a fantastic opportunity to become part of a supportive and collaborative team at Posthub Bristol.

You'll gain exposure to a wide range of operational activities, work closely with different areas of the business, and play a key role in delivering a high-quality service to our customers.

If you're an organised, customer-focused administrator looking for a varied role where you can make a real impact, we'd love to hear from you.

About the RoleWhat You'll Be Doing

• Managing daily operational administration, forecasts, collection bookings, and consumable orders.
• Liaising with customers, mailing houses, and internal departments.
• Producing and dispatching mailing labels.
• Processing returned mail and maintaining accurate records.
• Supporting operational projects, improvements, and business initiatives.
• Providing administrative support across the Posthub team, including Account Management.
• Ensuring all tasks are completed accurately and on time.

Benefits

• 23 days' annual leave
• Company Pension
• Long service rewards: both financial and leave-based.
• Health cash plan.
• Life assurance scheme.
• Critical Illness cover
• Access to our prestige benefits and rewards portal.
• Career development opportunities.
• Access to a well-established Employee Assistance Programme provider.
• And other excellent benefits you'd expect from a market leader.

Requirements

Skills & Experience

What We're Looking For

• Around 2 years' experience in an office administration or similar role.
• Confident handling customer communications via telephone and email.
• Good working knowledge of Microsoft Word and Excel.
• Strong organisational and time management skills.
• Excellent attention to detail and a "right first time" approach.
• The ability to manage multiple priorities and deadlines.
• A proactive attitude and willingness to learn new systems quickly.
• Strong communication skills and the ability to build positive working relationships

Additional Information - Monday to Friday, 37.5 Hours per week