Operations Admin & Customer Support (Bristol)

Whistl; Bradley Stoke; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

23 days annual leave

Company Pension

Long service rewards

Health cash plan

Life assurance scheme

Critical Illness cover

Employee benefits portal

Career development opportunities

Job summary

Whistl’s Posthub team in Bristol is seeking an organised Operations Administrator to support daily operations, bookings, and forecasting. You will work closely with customers, mailing houses, and internal teams to ensure accurate records and timely delivery of services.

The role offers exposure to project work, account management activities, and a chance to contribute to a high-quality customer experience within a collaborative team at Posthub Bristol.

Qualifications

• Around 2 years' experience in office administration or similar role.
• Confident handling of customer communications via telephone and email.
• Good working knowledge of Microsoft Word and Excel.
• Strong organisational and time management skills.
• Excellent attention to detail and a right-first-time approach.
• Ability to manage multiple priorities and deadlines.
• Proactive attitude and willingness to learn new systems quickly.
• Strong communication skills and the ability to build positive working relationships.

Responsibilities

• Manage daily operational administration, forecasts, bookings, and consumable orders.
• Liaise with customers, mailing houses, and internal departments.
• Produce and dispatch mailing labels.
• Process returned mail and maintain accurate records.
• Support operational projects, improvements, and business initiatives.
• Provide administrative support across the Posthub team, including Account Management.
• Ensure all tasks are completed accurately and on time.

Skills

Office administration

Customer communication

Time management

Attention to detail

Multitasking

Proactivity

Communication skills

Team collaboration

Tools

Microsoft Word

Microsoft Excel

Job description

Whistl’s Posthub team in Bristol is seeking an organised Operations Administrator to support daily operations, bookings, and forecasting. You will work closely with customers, mailing houses, and internal teams to ensure accurate records and timely delivery of services.

The role offers exposure to project work, account management activities, and a chance to contribute to a high-quality customer experience within a collaborative team at Posthub Bristol.