Operations & Customer Support Specialist (Bristol)

Whistl; Gloucester; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

23 days' annual leave

Company Pension

Long service rewards

Health cash plan

Life assurance scheme

Critical Illness cover

Access to benefits portal

Career development opportunities

Employee Assistance Programme

Job summary

Whistl is seeking an organised Operations Administrator to join the Posthub team in Bristol. You will support daily operational administration, bookings and forecasting, and contribute to project work and account management.

The role involves working closely with customers, mailing houses, and internal teams to ensure a high-quality service. This varied position offers exposure to multiple areas of the business, with opportunities to develop processes and deliver improvements while maintaining

Qualifications

• Around 2 years' experience in an office administration or similar role.
• Confident handling customer communications via telephone and email.
• Good working knowledge of Microsoft Word and Excel.
• Strong organisational and time management skills.
• Excellent attention to detail and a "right first time" approach.
• Ability to manage multiple priorities and deadlines.
• Proactive attitude and willingness to learn new systems quickly.
• Strong communication skills and the ability to build positive working relationships.

Responsibilities

• Managing daily operational administration, forecasts, collection bookings, and consumable orders.
• Liaising with customers, mailing houses, and internal departments.
• Producing and dispatching mailing labels.
• Processing returned mail and maintaining accurate records.
• Supporting operational projects, improvements, and business initiatives.
• Providing administrative support across the Posthub team, including Account Management.
• Ensuring all tasks are completed accurately and on time.

Skills

Organisational skills

Customer communication

Time management

Proactive attitude

Teamwork

Tools

Microsoft Word

Microsoft Excel

Job description

Whistl is seeking an organised Operations Administrator to join the Posthub team in Bristol. You will support daily operational administration, bookings and forecasting, and contribute to project work and account management.

The role involves working closely with customers, mailing houses, and internal teams to ensure a high-quality service. This varied position offers exposure to multiple areas of the business, with opportunities to develop processes and deliver improvements while maintaining