Customer Service & Supply Chain Administrator

Ambitions Personnel; Newark on Trent; On-site; GBP 25,000 - 29,000; Part time

Benefits offered by this job

Holiday entitlement

Discretionary bonus

Pension contributions

Free on-site parking

Life assurance

Job summary

Ambitions Personnel in Newark is seeking a part-time Customer Service Administrator to join a professional, friendly business. The role blends customer service, administration and order processing, and involves working with Sales, Warehouse and Supply Chain to keep orders moving.

You'll handle calls, process orders, respond to emails, provide delivery and tracking information, liaise with warehouses, and maintain accurate records across systems.

Qualifications

• Previous office-based customer service and administration experience is essential.
• Proven experience in customer service and/or office administration.
• Confident and professional telephone manner; excellent written and verbal communication.
• Strong attention to detail and ability to prioritise changing workload.

Responsibilities

• Answering incoming customer calls and dealing with enquiries professionally.
• Processing customer orders accurately.
• Responding to emails and correspondence.
• Liaising with customers regarding orders and providing delivery/tracking information.
• Arranging collections and coordinating with Warehouse on ad-hoc orders.
• Updating information across internal systems and maintaining data accuracy.

Skills

Customer service

Office administration

Order processing

Microsoft Word

Microsoft Excel

Telephone manner

Attention to detail

Tools

SAP/ERP

CRM

MS Office

Job description

Are you an experienced Customer Service Administrator or Office Administrator looking for a part-time role with a professional, friendly business in Newark?

We're looking for someone who enjoys dealing with people, is highly organised and takes pride in getting the detail right. This is a varied office-based role combining customer service, administration and order processing, working closely with Sales, Warehouse and Supply Chain.

You'll be responsible for helping customers throughout the order process, making sure orders are processed accurately and that any queries or issues are dealt with quickly and professionally.

You'll be working across different systems and departments, so we're looking for someone who is confident, organised and able to manage a busy and changing workload.

• Answering incoming customer calls and dealing with enquiries professionally.

• Processing customer orders accurately.

• Responding to incoming and outgoing emails and correspondence.

• Liaising with customers regarding their orders and providing delivery and tracking information.

• Arranging collections and working with the Warehouse team on ad-hoc orders.

• Working closely with Sales, Warehouse, Supply Chain and Customer Support to resolve queries and keep orders moving.

• Updating information across internal systems and ensuring data is accurate.

• Handling customer queries and resolving issues wherever possible.

• Maintaining accurate records, filing and archiving.

• Providing general administrative support to the wider team.

What we're looking for

Previous office-based customer service and administration experience is essential.

We're looking for someone who can demonstrate:

• Proven experience working in a customer service and/or office administration role.

• A confident and professional telephone manner.

• Excellent written and verbal communication skills.

• Strong attention to detail and accuracy.

• Good organisational skills and the ability to prioritise a changing workload.

• Confidence using Microsoft Word and Excel.

• The ability to work independently and use initiative.

• A positive, friendly and professional approach.

• The ability to work collaboratively as part of a busy team.

Desirable experience

The following isn't essential, but will be advantageous and may influence where you sit within the salary range:

• Previous experience processing customer orders.

• Order fulfilment or sales administration experience.

• Logistics or supply chain administration experience.

• Experience working with SAP or another ERP system.

• CRM experience.

• Experience liaising with warehouses, couriers or carriers.

• Experience dealing with UK and international deliveries.

• Previous experience working within a manufacturing, distribution or similar environment.

Salary & hours

£25,000–£29,000 FTE, depending on experience.

The successful candidate will need to have proven office-based customer service and administration experience. Candidates with additional experience in order processing, logistics, SAP/ERP or supply chain will be particularly well suited and may be considered towards the upper end of the salary range.

The role is part-time initially, likely to be around 9.30am–3.00pm Monday to Friday.

Benefits

• 20 days' holiday in year one, plus 3 additional days for the Christmas shutdown and bank holidays.

• Holiday entitlement increases with length of service.

• Annual discretionary bonus.

• Enhanced employer pension contribution of up to 5% matched.

• Medicash cashback scheme.

• Life assurance at 2 x annual salary.

• Enhanced maternity, paternity and sick pay.

• Free on-site parking.

• Company lunches and social events.

• Birthday celebrations and weekly fresh fruit.

• Relaxed and professional working environment.