Operations Admin & Reporting Specialist

Mears Group; Birmingham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company Sick Pay

Life Assurance (2x annual salary)

Pension contributions (5% employee, 3%

25 days annual leave + bank holidays

Employee Assistance Programme

Job summary

Mears Group in Birmingham is seeking a motivated Administrator to join our team. You will play a key role in supporting the operational team, ensuring smooth administration, accurate records, and excellent service delivery to residents, clients, and colleagues.

The role requires strong organisation, confident communication, and the ability to manage multiple tasks in a fast-paced environment. A positive, proactive team player with good IT skills is essential for success.

Qualifications

• Strong organisational and administrative skills.
• Confident communicator with excellent written and verbal skills.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Good IT skills, including Microsoft Office and job management systems.
• A team player with a positive, proactive attitude.

Responsibilities

• Provide administrative support to the Operational team and Partnering Manager.
• Engage with colleagues, residents, and external stakeholders professionally via phone and email.
• Raise and process orders, ensuring correct certification for each property.
• Maintain accurate paperwork, ensuring jobs are coded correctly and records are up to date.
• Produce reports for management, including profit percentages and performance updates.
• Build effective working relationships with supervisors, housing teams, and contractors to ensure efficient service delivery.
• Support the team with scheduling, call handling, record-keeping, and general administration.

Skills

Organisational skills

Administrative skills

Confident communicator

Written and verbal communication

Multitasking

Microsoft Office

Job description

Mears Group in Birmingham is seeking a motivated Administrator to join our team. You will play a key role in supporting the operational team, ensuring smooth administration, accurate records, and excellent service delivery to residents, clients, and colleagues.

The role requires strong organisation, confident communication, and the ability to manage multiple tasks in a fast-paced environment. A positive, proactive team player with good IT skills is essential for success.