Planned Works Commercial Assistant – Birmingham

Mears Group; Birmingham; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Family friendly policies

Employee Assistance Programme

Job summary

Mears Group in Birmingham is seeking a Commercial Assistant to support planned works operations and day-to-day administrative functions. You will handle communications with residents, clients, and subcontractors, manage purchase orders and invoicing, and maintain accurate records to ensure smooth project delivery.

The role emphasizes strong customer service, professional communication, and adherence to health and safety standards within a busy housing repairs environment.

Qualifications

• Experience in a commercial environment ideally within the social housing sector.
• Proven ability to manage administrative processes accurately and efficiently.
• Comfortable working to deadlines in a busy office setting.
• Strong time management, planning, and organisational skills.
• Confident using computerised systems and Microsoft Office applications.
• Excellent written, verbal, and interpersonal communication skills.
• Strong customer service ethos with a professional approach to all interactions.

Responsibilities

• Supporting administrative tasks across planned works contracts and internal departments.
• Recording and responding to client and resident communications.
• Managing materials requisitions, purchase orders, and invoicing processes.
• Inputting cost data to enable timely completion and billing of planned works projects.
• Communicating with residents regarding upcoming and ongoing works.
• Liaising with colleagues, site teams, and subcontractors to ensure accurate information is shared.
• Maintaining company assets in line with policy and reporting any damages.
• Attending meetings and training sessions as required.
• Upholding high standards of professionalism, health and safety, and customer care.
• Supporting the coordination and administration of refurbishment, investment, and improvement programmes.
• Ensuring project records, documentation, and compliance information are maintained accurately and up to date.

Skills

Time management

Organisational skills

Communication skills

Microsoft Office

Attention to detail

Tools

Microsoft Office

Job description

Mears Group in Birmingham is seeking a Commercial Assistant to support planned works operations and day-to-day administrative functions. You will handle communications with residents, clients, and subcontractors, manage purchase orders and invoicing, and maintain accurate records to ensure smooth project delivery.

The role emphasizes strong customer service, professional communication, and adherence to health and safety standards within a busy housing repairs environment.