Operations Administrator - Housing & Repairs (Birmingham)

Mears Group PLC; Holt; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company Sick Pay

Life Assurance (2x annual salary)

25 days annual leave plus bank hols

Pension contribution 5% employee / 3%

Employee and employer pension plan

Job summary

Mears Group in Birmingham is seeking a motivated Administrator to join our dedicated team. You will support the operational team, ensuring smooth administration, accurate records and excellent service delivery to residents, clients and colleagues.

The role requires strong organisational and communication skills, plus good IT ability and experience with MS Office and job management systems. The position is full-time, permanent, with a 42.5-hour week, and offers a comprehensive benefits package.

Qualifications

• Strong organisational and administrative abilities.
• Excellent written and verbal communication skills.
• Comfort with MS Office and job management systems.

Responsibilities

• Provide administrative support to the Operational team and Partnering Manager.
• Engage with colleagues, residents and external stakeholders professionally via phone and email.
• Raise and process orders, ensuring correct certification for each property.
• Maintain accurate paperwork, ensuring jobs are coded correctly and records are up to date.
• Produce reports for management, including profit percentages and performance updates.
• Build effective working relationships with supervisors, housing teams and contractors.
• Support the team with scheduling, call handling, record-keeping and general administration.
• Demonstrate a team-focused, proactive attitude.

Skills

Organisational skills

Administrative skills

Communication skills

MS Office

Tools

Microsoft Office

Job management systems

Job description

Mears Group in Birmingham is seeking a motivated Administrator to join our dedicated team. You will support the operational team, ensuring smooth administration, accurate records and excellent service delivery to residents, clients and colleagues.

The role requires strong organisational and communication skills, plus good IT ability and experience with MS Office and job management systems. The position is full-time, permanent, with a 42.5-hour week, and offers a comprehensive benefits package.