Complaints & Records Administrator (12-Month)

Mears Group; Manchester; Presencial; GBP 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Family friendly policies

Descripción de la vacante

Mears Group is recruiting an Administrator for its Manchester branch. The role involves handling administrative duties across multiple stages, supporting managers, and maintaining accurate records to help drive business objectives.

As part of the complaints function, you will handle customer interactions, follow the complaints policy, and contribute to governance processes. A 12-month fixed-term, office-based, full-time position on a 40-hour rota is offered.

Formación

• Experience working within Customer Service.
• Strong communication skills, both written and verbal.
• Ability to work independently and collaboratively across teams.
• IT literate with experience using Microsoft Office packages, including basic Excel.
• Strong ability to work within a fast-paced environment.
• Resilient.

Responsabilidades

• Engaging with colleagues and external stakeholders over the telephone.
• Ensuring complaints are dealt with in line with our complaints policy and procedure.
• Supporting managers to respond to complaints in a timely fashion.
• Managing the complaints system.
• Liaising with customers.
• Providing support for wider customer engagement work.

Conocimientos

Customer Service experience

Communication skills

Independent & collaborative

Workload prioritisation

Fast-paced environment

Resilient

Herramientas

Microsoft Office

Excel (basic)

Descripción del empleo

Mears Group is recruiting an Administrator for its Manchester branch. The role involves handling administrative duties across multiple stages, supporting managers, and maintaining accurate records to help drive business objectives.

As part of the complaints function, you will handle customer interactions, follow the complaints policy, and contribute to governance processes. A 12-month fixed-term, office-based, full-time position on a 40-hour rota is offered.