Operations Admin Apprentice: Master Delivery Coordination

McArthur Dean Training Ltd; Scunthorpe; On-site; GBP 9,100 - 13,000; Full time

Job summary

McArthur Dean Training Ltd is recruiting a customer service apprentice to support office administration and sales operations in a busy team. The role involves data entry, handling calls, and coordinating deliveries and RAMS with other departments.

You will gain Business Administrator Level 3 apprenticeship credentials while handling customer communications, updating databases, and ensuring accurate delivery information and site access details are recorded.

Qualifications

• Enrolment in Business Administrator Level 3 apprenticeship.
• Strong communication and IT skills.
• Excellent attention to detail and organisation.

Responsibilities

• General office administration tasks
• Answering and transferring calls to relevant departments
• Accurately entering data to platforms
• Responding to messages that are received
• Work closely with all other departments to establish business critical information
• Update, process, input delivery notes onto all relevant databases
• Keep all above databases up to date with any changes to delivery notes (delivery date changes, site contact changes & any other changes)
• Contact customers via telephone/email to gain site contact information for their delivery if not on the delivery note
• Contact customers to organise deliveries scheduled for the following day with verbal confirmation
• Document all correspondence and input details on Outlook (e.g., confirmation times for each delivery)
• Email delivery confirmation for each order with times and dates; attach site checklist where applicable
• Check incoming completed site checklists to ensure the delivery team are aware of site access, restrictions and requirements
• Communicate any site restrictions/requirements so the job can be organised appropriately
• Collaborate with team re RAMS (site specific and generic) as required for each delivery
• Collaborate with team re book in deliveries via customer booking in system, informing employees and vehicle details (e.g., email site contacts with delivery information) including operatives attending and site ETA

Skills

Communication

IT skills

Attention to detail

Organisation

Customer care

Administrative

Logical

Team working

Creative

Initiative

Education

Business Administrator Level 3

Job description

McArthur Dean Training Ltd is recruiting a customer service apprentice to support office administration and sales operations in a busy team. The role involves data entry, handling calls, and coordinating deliveries and RAMS with other departments.

You will gain Business Administrator Level 3 apprenticeship credentials while handling customer communications, updating databases, and ensuring accurate delivery information and site access details are recorded.