Operations Assistant Apprentice

Barnsley College; Barugh Green; On-site; GBP 6,900 - 9,600; Full time

Job summary

Barnsley College is seeking an Administration Assistant Apprentice to provide high-quality customer service, handling enquiries by phone and email and supporting the end-to-end customer journey from input through to despatch and service completion.

You will input data into WMS/TMS, assist with planning, and liaise with multiple departments to ensure service levels are met. The role is office-based at Barnsley and leads toward an Apprenticeship Level 2 in Administration.

Qualifications

• Answer and resolve customer queries via telephone, email or portals within agreed timescales.
• Accurate data input into warehouse and transport management systems (WMS/TMS).
• Maintain high standards of customer service across departments.

Responsibilities

• Answer telephone calls courteously and timely.
• Resolve delivery/collection queries via phone, website or email.
• Monitor mailboxes and process pricing and invoicing data accurately.
• Liaise with couriers and external systems as required.

Skills

Customer service

Data entry

Multitasking

Organisation

Education

Administration Assistant Level 2 Apprenticeship Standard

Tools

WMS/TMS systems

Job description

To provide a high standard of customer service taking responsibility for all areas of maintaining positive customer relationships, mostly via telephone or e-mail enquiries. To facilitate the customer journey from job input and despatch to service completion in line with customer SLA's. To manage the customer job input in all forms, including EDI's, customer portal, WMS transfer and manual entry. To support the planning function with organising drivers, collections, routing and paperwork checks. The Operations Assistant works in the Barnsley office and reports direct to the Customer Service Manager The role requires the individual to create and maintain good working relationships with customers and all departments in the company.

Principal Accountabilities

• To answer all telephone calls in a courteous, polite and timely manner
• To resolve all delivery/collection queries received, either by telephone, website or email, within agreed timescales.
• To monitor the Traffic and Despatch mailboxes as per company standards
• Carry out accurate data input into warehouse and transport management systems (WMS/TMS)
• To liaise and input to external systems for couriers and subcontractors as required
• Verify delivery paperwork, including manifests, delivery notes, PODs, and compliance documents.
• To import information files between systems as per company procedures
• To support with warehouse despatch administration, including preparing pick lists, checking outbound loads, stock reports and ensuring correct labelling and documentation.
• Ensure accurate pricing for invoicing on a daily basis and respond to customer requests for quotes
• Ensure accurate order processing, timely responses, and consistent communication standards.
• Liasing with multiple departments across multiple sites to ensure that service levels are met
• To ensure all jobs are dealt with in line with Company procedures / customer requirements and accurate records are maintained.
• Assist with incident reporting, including despatch errors, delivery issues, and operational delays.
• To fully understand the Manpack and PalletForce job tracking / invoicing system.
• Ensure H&S compliance within their department/area of work at all times
• To be flexible with duties when holiday / sickness cover of colleagues is required.
• To be flexible with working hours and cover as necessary
• Any other duties as requested by a Manager.

Work towards a recognised Administration Assistant Level 2 Apprenticeship Standard.

Salary: Apprenticeship Wage