Operations Administrator Apprentice Office Furniture Shop

McArthur Dean Training Ltd; Scunthorpe; On-site; GBP 9,100 - 13,000; Full time

Job summary

McArthur Dean Training Ltd is recruiting a customer service apprentice to support office administration and sales operations in a busy team. The role involves data entry, handling calls, and coordinating deliveries and RAMS with other departments.

You will gain Business Administrator Level 3 apprenticeship credentials while handling customer communications, updating databases, and ensuring accurate delivery information and site access details are recorded.

Qualifications

• Enrolment in Business Administrator Level 3 apprenticeship.
• Strong communication and IT skills.
• Excellent attention to detail and organisation.

Responsibilities

• General office administration tasks
• Answering and transferring calls to relevant departments
• Accurately entering data to platforms
• Responding to messages that are received
• Work closely with all other departments to establish business critical information
• Update, process, input delivery notes onto all relevant databases
• Keep all above databases up to date with any changes to delivery notes (delivery date changes, site contact changes & any other changes)
• Contact customers via telephone/email to gain site contact information for their delivery if not on the delivery note
• Contact customers to organise deliveries scheduled for the following day with verbal confirmation
• Document all correspondence and input details on Outlook (e.g., confirmation times for each delivery)
• Email delivery confirmation for each order with times and dates; attach site checklist where applicable
• Check incoming completed site checklists to ensure the delivery team are aware of site access, restrictions and requirements
• Communicate any site restrictions/requirements so the job can be organised appropriately
• Collaborate with team re RAMS (site specific and generic) as required for each delivery
• Collaborate with team re book in deliveries via customer booking in system, informing employees and vehicle details (e.g., email site contacts with delivery information) including operatives attending and site ETA

Skills

Communication

IT skills

Attention to detail

Organisation

Customer care

Administrative

Logical

Team working

Creative

Initiative

Education

Business Administrator Level 3

Job description

A leading supplier of office and welfare furniture and are looking to recruit a customer service apprentice for their team. You will undertake all aspects of business sales administration which will be assisting the operations team.

Apprenticeship Standard

Business Administrator Level 3

Job Spec

• General office administration tasks
• Answering and transferring calls to relevant departments
• Accurately entering data to platforms
• Responding to messages that are received
• Work closely with all other departments to establish business critical information
• Update, process, input delivery notes onto all relevant databases
• Keep all above databases up to date with any changes made to the delivery notes i.e. delivery date changes, site contact changes & any other changes which need to be made
• Contact customers via telephone/email to gain site contact information for their delivery if this information is not on the delivery note
• Contact customers to organise all deliveries which are scheduled to be delivered the following day receiving verbal confirmation
• All correspondence documented and details inputted on outlook, such as confirmation times for each delivery
• Email delivery confirmation for each order with times and dates - where applicable attaching site checklist
• Check incoming completed site checklists, ensuring the delivery team are aware of site access, restrictions and requirements
• If there are certain restrictions/requirements on site to communicate this accordingly so that the job can be organised appropriately
• Collaborate with team re: site specific and generic RAMS as and when required for each delivery
• Collaborate with team re: book in deliveries via customer booking in system, informing employee and vehicle detail e.g. Email site contacts with delivery information such as, operatives attending, and vehicle information, site ETA as and when required

Person Spec

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Logical
• Team working
• Creative
• Initiative

Hours of Work

Monday to Friday, 9am - 5pm (35 hours)

Rate of Pay

Apprenticeship Minimum Wage (£8.00 per hour)