Customer-Focused Operations Admin Apprentice

Barnsley College; Barugh Green; On-site; GBP 6,900 - 9,600; Full time

Job summary

Barnsley College is seeking an Administration Assistant Apprentice to provide high-quality customer service, handling enquiries by phone and email and supporting the end-to-end customer journey from input through to despatch and service completion.

You will input data into WMS/TMS, assist with planning, and liaise with multiple departments to ensure service levels are met. The role is office-based at Barnsley and leads toward an Apprenticeship Level 2 in Administration.

Qualifications

• Answer and resolve customer queries via telephone, email or portals within agreed timescales.
• Accurate data input into warehouse and transport management systems (WMS/TMS).
• Maintain high standards of customer service across departments.

Responsibilities

• Answer telephone calls courteously and timely.
• Resolve delivery/collection queries via phone, website or email.
• Monitor mailboxes and process pricing and invoicing data accurately.
• Liaise with couriers and external systems as required.

Skills

Customer service

Data entry

Multitasking

Organisation

Education

Administration Assistant Level 2 Apprenticeship Standard

Tools

WMS/TMS systems

Job description

Barnsley College is seeking an Administration Assistant Apprentice to provide high-quality customer service, handling enquiries by phone and email and supporting the end-to-end customer journey from input through to despatch and service completion.

You will input data into WMS/TMS, assist with planning, and liaise with multiple departments to ensure service levels are met. The role is office-based at Barnsley and leads toward an Apprenticeship Level 2 in Administration.