Prison Support Officer - Operations

Serco; Leicester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free onsite parking

Subsidised meals on duty

Pension match up to 6%

28 days leave (incl. bank holidays)

Training provided with shadowing

Job summary

Serco is recruiting for a Prison Support Officer at HMP Fosse Way in Leicestershire. The role involves working within the Operational Support team across security gate, visits, escort duties, and clerical support. It offers full training, a rota pattern, and career development opportunities.

Starting on £26,510 per year with additional Serco benefits and on‑site facilities such as parking and meals. The job requires flexible shifts and a commitment to diversity and inclusion in public services.

Qualifications

• Clear communications skills, with ability to read and write reports.
• Sound educational level in English and Maths.
• Ability to work in a security‑sensitive environment.

Responsibilities

• Operate security gate, escort prisoners, and accompany staff and contractors.
• Support administrative and communications tasks as required.
• Engage with colleagues to maintain safety and operational standards.

Skills

Communications skills

English literacy

Maths literacy

Education

English and Maths education level

Job description

Prison Support Officer

HMP Fosse Way

40 hours per week

£26,510 per annum

HMP Fosse Way is a Category C rehabilitation prison in Leicestershire. HMP Fosse Way will house 1,715 prisoners and focus on the rehabilitation of offenders and their reintegration back into society.

Role

At the core of our prison environment and ensuring we operate effectively and efficiently are our Operational Support team. Whether you are working on security gate, prison visits, escorting prisoners, staff and contractors or undertaking administrative & communications support roles, you’ll find that being a Operational Support Officer is more than just a job, it’s the chance to be a part of something greater; join a work family where you are valued and the work you do makes a difference every day. In addition to a sense of job satisfaction, we also offer:

• Starting salary of £26,510 per annum, plus Serco benefits
• Free onsite parking
• Subsidised meals whilst on duty
• Access to and free use of the prison gym facilitates
• Pension match up to 6%, 28 days leave (inclusive of bank holidays)
• Full training provided, you’ll complete a in depth training with the opportunity to shadow experienced staff, giving you a real taste of life on the job.
• Perks including Blue Light cards and further employee discounts across hundreds of high street shops for fashion, hospitality, attractions, holidays, electronics, and gaming supplies and much more
• Access to career long learning and development opportunities
• The chance to make a positive difference in a company passionate about diversity and inclusion

We not only offer job stability & job security, but career development pathways for you to transition to becoming a Prison Officer or further to Supervisory or Operational Management level roles. The Prison is open all year round, 24/7 and whilst you’ll need to be flexible to cover various shift patterns, we do operate on a rota basis (a years in advance) that allows you the flexibility to enjoy meaningful time off to do the things you love.

What You Will Need To Do The Role

• You should have great communications skills and a good educational level in English and Maths as report writing, and numerical abilities are a key part of the role.
• We are ideally looking for candidates who have experience working within a vehicle-related sector, outdoor work environments, or roles that involve regular walking or physical activity. Examples of suitable backgrounds include:
• Vehicle inspection, transport, logistics, or recovery work
• Outdoor operational roles
• Roles involving consistent walking or movement
• Parcel sorting or delivery positions
• Any job where candidates are used to being on their feet, working outdoors, and managing physical tasks

Why Serco

Meaningful and vital work - The nature of our business means you will do interesting work that matters - delivering essential services that touch people’s lives

A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

Great people - We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

What else do you need to know?

This role is exempt from the Rehabilitation of Offenders Act 1974, all offers of employment are subject to security clearance checks and approval by the Home Office.

You will be required to obtain Ministry of Justice Enhanced Level 2 Vetting.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

At Serco we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).