Operational Support Lead

The Methodist Church in Britain; Packmoor; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Annual leave 27 days

Pension scheme

Learning & development

Career progression

Lease car

Cycle to work

NHS discount

Employee assistance

Job summary

Oxford Health NHS Foundation Trust is recruiting an Operational Support Lead for the Locality Therapy and Nursing Services Pathway, supporting community nursing and therapy teams across Oxfordshire. The post leads and manages non-clinical staff countywide, covering rotas, KPIs, stock control and office oversight, while driving QI projects and patient engagement.

Regular travel between trust sites across the county is required, so a full driving licence and access to a vehicle are needed.

Qualifications

• Experience leading administrative/non-clinical teams across large geographies.
• Line management including development, appraisals and HR issues.
• Experience with change management and driving continuous improvement.

Responsibilities

• Lead administrative and non-clinical teams countywide, including recruitment and staff development.
• Oversee workforce planning, rotas, attendance, pay queries and operational processes.
• Provide leadership across the Pathway and drive QI projects and service improvements.

Skills

Management experience

Line management

Change management

HR processes

Education

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Tools

Microsoft 365

Job description

Oxford Health NHS Foundation Trust is recruiting an Operational Support Lead for the Locality Therapy and Nursing Services Pathway, supporting community nursing and therapy teams across Oxfordshire. The post leads and manages non-clinical staff countywide, covering rotas, KPIs, stock control and office oversight, while driving QI projects and patient engagement. Regular travel between trust sites across the county is part of the role, so a full driving licence and access to a vehicle are needed. A DBS check is required during onboarding.

What the job involves

• Lead and manage administrative and non-clinical teams across the county, including recruitment, induction, performance management and staff development
• Oversee workforce planning, rotas, attendance management, pay queries and operational processes
• Provide leadership across the Pathway, driving continuous improvement, change and high-quality administrative support
• Develop and embed county-wide processes
• Build relationships with clinical, operational and external partners
• Support the running of clinical services, including patient-focused systems, risk management and service optimisation
• Support delivery of KPIs, maintain rosters, and oversee the office environment and stock control
• Monitor performance, budgets and KPIs, using data to inform decisions
• Monitor national, regional and local developments affecting community services and take part in local networks
• Lead county-wide initiatives on patient engagement, service development and QI projects
• Ensure compliance with Trust policies, governance, quality standards, NHS data protection, health and safety, employment law and CQC regulations

What’s required

Experience

• Management experience, ideally across more than one organisation
• Line management, including development, appraisals, supervision and HR issues
• Change management experience
• Experience of, or capacity to, manage upwards and downwards

Checks & eligibility

• Full valid driving licence
• Access to a vehicle for work
• DBS check during onboarding

Other

• Ability to travel independently between sites, sometimes transporting loads
• Occasional travel to regional meetings

Nice to have

• Use of the Microsoft 365 suite
• Ability to manipulate data using IT systems

What’s offered

• 27 days annual leave plus bank holidays, rising to 33 days with continuous service
• Competitive pension scheme
• Access to tailored individual and Trust-wide learning and development
• Excellent opportunities for career progression
• Lease car scheme
• Cycle to work scheme
• NHS discount across a range of retailers
• Employee Assistance Programme