Operational Support Lead

Oxford Health NHS Foundation Trust; Oxford; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

27 days annual leave

NHS Pension

Lease car scheme

Cycle to work

Employee Assistance Programme

Staff networking and support groups

Job summary

Oxford Health NHS Foundation Trust is seeking an experienced Operational Support Lead to join the Locality Therapy and Nursing Services Pathway. The role focuses on leading non-clinical staff across Oxfordshire, delivering high quality administrative support and driving county-wide processes.

The post involves coordinating rosters, KPIs, and office operations, with regular travel to trust sites. DBS check is required; driving licence and access to a vehicle are essential.

Qualifications

• Leads and manages administrative teams including recruitment, induction, performance management and staff development.
• Oversees workforce planning, rotas, attendance management, pay queries and operational processes for efficient service delivery.
• Drives continuous improvement and high‑quality administrative support across the Pathway and with partners.

Responsibilities

• Lead and manage administrative teams, including recruitment, induction, performance management and staff development
• Oversee workforce planning, rotas, attendance management, pay queries and operational processes to ensure efficient service delivery
• Provide leadership across the Pathway, driving continuous improvement, change initiatives and high-quality administrative support
• Build strong relationships with clinical, operational and external partners to support integrated patient care and service development
• Support the effective running of clinical services, ensuring patient-focused systems, risk management and service optimisation
• Monitor performance, budgets and KPIs, using data and reporting to inform decision-making and improve outcomes
• Monitor national, regional and local developments impacting community services and actively participate in local networks
• Ensure compliance with Trust policies, governance, quality standards, NHS data protection requirements, health and safety standards, employment legislation and CQC regulations

Skills

Leadership

People management

Workforce planning

Data reporting

Project management

Stakeholder management

Job description

Oxford Health NHS Foundation Trust is seeking an experienced Operational Support Lead to join the Locality Therapy and Nursing Services Pathway. This role requires strong leadership and management skills to support both non-clinical and clinical workforces, ensuring the delivery of a caring, efficient, safe, and effective service. As the Operational Support Lead, you will support the community nursing and therapy teams, based across Oxfordshire, to deliver a high quality and effective service. This will involve leadership and management of non-clinical staff across the county, developing and embedding county wide processes. The role will involve operational support to clinical services such as supporting the delivery of KPIs, maintaining rosters and oversight of office environment and stock control. In addition, the post holder will lead on county-wide initiatives including promoting patient engagement, service developments and QI projects which involves regular travel to trust sites across the county. Applicants must have a full valid driving licence and have access to a vehicle for work. Adjustments can be considered in line with the Equality Act 2010 where required. Please note that this role will require us to undertake a DBS check as a part of your onboarding.

• Lead and manage administrative teams, including recruitment, induction, performance management and staff development
• Oversee workforce planning, rotas, attendance management, pay queries and operational processes to ensure efficient service delivery
• Provide leadership across the Pathway, driving continuous improvement, change initiatives and high-quality administrative support
• Build strong relationships with clinical, operational and external partners to support integrated patient care and service development
• Support the effective running of clinical services, ensuring patient-focused systems, risk management and service optimisation
• Monitor performance, budgets and key performance indicators, using data and reporting to inform decision-making and improve outcomes
• Monitor national, regional and local developments impacting community services and actively participate in local networks
• Ensure compliance with Trust policies, governance, quality standards, NHS data protection requirements, health and safety standards, employment legislation and Care Quality Commission (CQC) regulations

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

We offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team