Operational Support

Everyturn Mental Health; Greater London; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

30 days annual leave

Enhanced pension

Wagestream access

Wellbeing programme

Life assurance

Employee discounts

Job summary

Everyturn Mental Health seeks an Operational Support Officer for its Beckenham service, London. This role supports the Service Manager in organising and delivering non-clinical compliance, governance, and administrative tasks in a 12–14 bed residential service providing 24/7 recovery‑focused care.

Responsibilities include managing rosters, coordinating training, improving processes, and assisting with inspections and reporting. Strong IT, GDPR knowledge, and fast-paced organisation are essential.

Qualifications

• GCSE Maths and English (or equivalent) and a commitment to CPD
• Experience of compliance, governance, or operational support within a care setting
• Strong understanding of health and social care requirements, including GDPR and confidentiality
• Excellent organisation and time management skills in a fast-paced environment
• Confidence managing multiple priorities with resilience and professionalism
• Strong communication, problem-solving, and IT skills (MS Office / CRM systems)

Responsibilities

• Complete non-clinical compliance and governance tasks under the guidance of the Service Manager
• Support rota management, ensuring supervision and training time is appropriately planned
• Work collaboratively across the wider Operational Support team within Nursing Services
• Contribute to improving and standardising operational processes across services
• Liaise with Central Support teams to resolve compliance and operational issues
• Support data collection, audits, inspections, and regulatory reporting
• Assist with preparing evidence for reviews and external inspections

Skills

Compliance

Governance

Rota management

Data collection

Audits

MS Office

CRM systems

Organisation

Time management

Communication

Problem-solving

IT skills

Education

GCSE Maths and English

Tools

CRM systems

MS Office

Job description

We're looking for an Operational Support Officer to join our new CQC-registered residential mental health service in Beckenham, delivered in partnership with South London and Maudsley NHS Foundation Trust.

As Everyturn's first London-based service, our 12 to 14-bed clinically led community rehabilitation service provides 24/7 support to people with complex mental health needs in a safe, well-governed, and recovery-focused environment.

This role is not eligible for sponsorship as it does not meet the requirements set out by UK Visas and Immigration.

This is a full-time role, contracted until December 2026.

About The Role

As an Operational Support Officer, you'll play a key role in supporting the Service Manager with the ongoing organisation, development, and operational delivery of the service. Focusing on non-clinical compliance, governance, and administration, you'll help ensure the service runs smoothly and effectively, enabling colleagues to deliver safe, high-quality, person-centred care.

You Will

• Complete non-clinical compliance and governance tasks under the guidance of the Service Manager
• Support rota management, ensuring supervision and training time is appropriately planned
• Work collaboratively across the wider Operational Support team within Nursing Services
• Contribute to improving and standardising operational processes across services
• Liaise with Central Support teams to resolve compliance and operational issues
• Support data collection, audits, inspections, and regulatory reporting
• Assist with preparing evidence for reviews and external inspections

About You

• GCSE Maths and English (or equivalent) and a commitment to CPD
• Experience of compliance, governance, or operational support within a care setting
• Strong understanding of health and social care requirements, including GDPR and confidentiality
• Excellent organisation and time management skills in a fast-paced environment
• Confidence managing multiple priorities with resilience and professionalism
• Strong communication, problem-solving, and IT skills (MS Office / CRM systems)

What We Offer In Return

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years' service) and the option to purchase or sell day
• Enhanced pension
• Wagestream - ability to release earnings, giving you instant access to your pay
• Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP & priority physiotherapy access and counselling sessions Shopping discounts with the opportunity to sign up for a Blue Light Card
• Enhanced life assurance scheme, payment being three times your annual salary
• Plus, many more great benefits on offer!

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive.

We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.