Service Manager

LLOYD'S REGISTER INTERNATIONAL; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

30 days annual leave

Enhanced pension

Wagestream

Wellbeing programme

Life assurance

Employee discounts

Job summary

Everyturn Mental Health seeks a Service Manager to lead a new 12–14 bed residential service in Bethlem, London, in partnership with NHS foundation trust. You will provide clinical and operational leadership to ensure safe, compassionate, and recovery-focused care that meets CQC and NHS standards.

As Registered Manager, you will drive governance, performance, and quality, develop the team, manage staffing and budgets, and champion evidence-based practice to deliver measurable outcomes for

Qualifications

• Significant experience leading clinical and operational teams in mental health settings.
• Experience delivering person-centred care in a residential or community context.

Responsibilities

• Provide clinical and operational leadership to ensure safe, effective, and person-centred care in line with standards.
• Oversee governance, quality, and performance across the service.
• Lead and develop a multidisciplinary team and manage budgets and resources.

Skills

Clinical leadership

Operational management

Governance

Budget management

Staff development

Communication

Regulatory compliance

GDPR

Digital systems

Education

NMC registration as Mental Health Professional

Tools

Microsoft Office 365

Job description

At Everyturn Mental Health, we believe that everyone deserves access to compassionate, person-centred mental health support when they need it most.

We’re thrilled to be launching a brand new residential service in Bethlem, developed in partnership with South London and Maudsley NHS Foundation Trust. This marks an exciting milestone as we expand Everyturn’s services into London for the very first time.

Our new 12 - 14-bed service will provide specialist, clinically-led community rehabilitation for people with complex mental health needs, offering 24/7 clinical support in a safe, therapeutic, and recovery-focused environment.

We’re now looking for an experienced and values-driven Service Manager to lead this service from the ground up. This is a unique opportunity to shape a new model of life-changing care and make a lasting difference in people’s recovery journeys.

What you'll do:

As Service Manager, you’ll provide both clinical and operational leadership, ensuring the service delivers safe, effective, and person-centred care in line with CQC and NHS standards. You’ll take ownership of service performance, governance, and quality, inspiring your team to uphold our values and deliver excellence every day.

Your key responsibilities will include:

• Providing strong clinical leadership and operational management to ensure high-quality, recovery-focused care.
• Overseeing care delivery for residents with complex needs, ensuring personalised, outcomes-based support.
• Leading, motivating, and developing a skilled multidisciplinary team through supervision, coaching, and professional development.
• Embedding a culture of accountability, learning, and wellbeing across the team.
• Managing staffing, budgets, and resources effectively to maintain quality and sustainability.
• Acting as theCQC Registered Manager, ensuring compliance with all relevant legislation and regulatory standards (including the Mental Health Act, Mental Capacity Act, and safeguarding).
• Monitoring KPIs and quality metrics, identifying areas for continuous improvement.
• Working closely with the Operations & Partnerships Director and Head of Nursing Services to provide quality and performance assurance.
• Promoting evidence-based practice and driving innovation in care delivery.
• Responding to audit findings, feedback, and inspections with a proactive improvement mindset.

What you'll bring:

You’ll be a confident, compassionate, and inclusive leader, someone who is motivated by seeing others thrive and delivering meaningful outcomes for people with complex mental health needs.

You will have:

• NMC registration as a Mental Health Professional
• Significant experience supporting people with complex mental health needs and challenging behaviours, ideally including transitions from secure care.
• CQC Registered Manager status (or eligibility) and a strong understanding of governance and regulatory compliance.
• Proven experience leading multidisciplinary teams in residential, nursing, or community mental health settings.
• A track record of developing and implementing care pathways that deliver measurable, person-centred outcomes.
• Strong budget management and operational leadership experience.
• Excellent communication and relationship-building skills, with the ability to inspire and influence others.
• Experience managing complaints, maintaining confidentiality, and understanding GDPR.
• A commitment to continuous professional development for yourself and your team.
• Proficiency in Microsoft Office 365 and digital systems.

What we offer in return

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell day
• Enhanced pension
• Wagestream - ability to release earnings, giving you instant access to your pay
• Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions Shopping discounts with the opportunity to sign up for a Blue Light Card
• Enhanced life assurance scheme, payment being three times your annual salary
• Plus, many more great benefits on offer!

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.

In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.

INDHP

Everyturn Mental Health is the trading name of Everyturn a registered charity (charity number 519332) and a company limited by guarantee registered in England and Wales (company number 02073465) and Everyturn Services Ltd, company registered in England & Wales (company number 4391008).

Everyturn Mental Health. All rights reserved.

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