Operational Support

Everyturn; United Kingdom; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

30 days annual leave

Enhanced pension

Wagestream access

Wellbeing programme

Life assurance

Employee discounts

Job summary

Everyturn Mental Health is recruiting an Operational Support Officer for a new CQC-registered residential service in Beckenham, in partnership with South London and Maudsley NHS Foundation Trust. The role focuses on non-clinical compliance, governance and administration to ensure safe, person-centred care.

As our first London-based service, you will support the Service Manager, help manage rotas, supervise training, and collaborate with the Nursing Services team to standardise processes and

Qualifications

• GCSE Maths and English (or equivalent) and CPD commitment.
• Experience in compliance, governance or operational support in care.
• Good understanding of health and social care, GDPR and confidentiality.
• Excellent organisation and time management in a fast-paced environment.
• Ability to manage multiple priorities with resilience.
• Strong communication, problem-solving and IT skills (MS Office / CRM).

Responsibilities

• Complete non-clinical compliance and governance tasks with guidance.
• Support rota management and scheduling of supervision and training.
• Collaborate with the wider Operational Support team in Nursing Services.
• Help improve and standardise operational processes across services.
• Liaise with Central Support to resolve compliance issues.
• Support data collection, audits, inspections and regulatory reporting.
• Assist with preparing evidence for reviews and external inspections.

Tools

MS Office

CRM systems

Job description

We're looking for an Operational Support Officer to join our new CQC-registered residential mental health service in Beckenham, delivered in partnership with South London and Maudsley NHS Foundation Trust.

As Everyturn's first London-based service, our 12 to 14-bed clinically led community rehabilitation service provides 24/7 support to people with complex mental health needs in a safe, well-governed, and recovery-focused environment.

This role is not eligible for sponsorship as it does not meet the requirements set out by UK Visas and Immigration.

This is a full-time role, contracted until December 2026.

About the role

As an Operational Support Officer, you'll play a key role in supporting the Service Manager with the ongoing organisation, development, and operational delivery of the service. Focusing on non-clinical compliance, governance, and administration, you'll help ensure the service runs smoothly and effectively, enabling colleagues to deliver safe, high-quality, person-centred care.

You will:

• Complete non-clinical compliance and governance tasks under the guidance of the Service Manager
• Support rota management, ensuring supervision and training time is appropriately planned
• Work collaboratively across the wider Operational Support team within Nursing Services
• Contribute to improving and standardising operational processes across services
• Liaise with Central Support teams to resolve compliance and operational issues
• Support data collection, audits, inspections, and regulatory reporting
• Assist with preparing evidence for reviews and external inspections

About you:

We'd love to hear from you if you possess the following:

• GCSE Maths and English (or equivalent) and a commitment to CPD
• Experience of compliance, governance, or operational support within a care setting
• Strong understanding of health and social care requirements, including GDPR and confidentiality
• Excellent organisation and time management skills in a fast-paced environment
• Confidence managing multiple priorities with resilience and professionalism
• Strong communication, problem-solving, and IT skills (MS Office / CRM systems)

What we offer in return

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell day
• Enhanced pension
• Wagestream-ability torelease earnings, giving youinstant access to your pay
• Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions Shopping discounts with the opportunity to sign up for a Blue Light Card
• Enhanced life assurance scheme, payment being three times your annual salary
• Plus, many more great benefits on offer!

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.

• Contract Type: Contract / Full Time ( Until December 2026 )

2 Esh Plaza
Sir Bobby Robson Way
Newcastle upon Tyne
NE13 9BA

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Everyturn Mental Health is the trading name of Everyturn a registered charity (charity number 519332) and a company limited by guarantee registered in England and Wales (company number 02073465) and Everyturn Services Ltd, company registered in England & Wales (company number 4391008).