Operational Support

Everyturn Mental Health; Croydon; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

30 days annual leave + bank holidays

Enhanced pension

Wagestream – access to earned wages

Wellbeing programme (EAP, GP, physio)

Life assurance (3x salary)

Job summary

Everyturn Mental Health is recruiting an Operational Support Officer for its Beckenham service, a 12–14-bed residential unit led by clinicians in partnership with South London and Maudsley NHS Foundation Trust. This full-time role focuses on governance, administration and ensuring smooth service delivery.

You will support the Service Manager, manage rosters, assist with data collection, audits and inspections, and help standardise processes across the service.

Qualifications

• GCSE Maths and English (or equivalent).
• Experience in compliance, governance, or operational support within a care setting.
• Strong understanding of health and social care requirements, including GDPR and confidentiality.
• Excellent organisation and time management skills in a fast-paced environment.
• Confidence managing multiple priorities with resilience and professionalism.
• Strong communication, problem-solving, and IT skills (MS Office / CRM systems).

Responsibilities

• Complete non-clinical compliance and governance tasks under guidance of the Service Manager.
• Support rota management, ensuring supervision and training time is planned.
• Collaborate across the wider Operational Support team within Nursing Services.
• Contribute to improving and standardising operational processes across services.
• Liaise with Central Support teams to resolve compliance and operational issues.
• Support data collection, audits, inspections, and regulatory reporting.
• Assist with preparing evidence for reviews and external inspections.

Skills

GCSE Maths & English

Compliance & governance

Operational support

Organisation & time management

Communication & problem solving

IT skills (MS Office/CRM)

Tools

MS Office

CRM systems

Job description

We're looking for an Operational Support Officer to join our new CQC-registered residential mental health service in Beckenham, delivered in partnership with South London and Maudsley NHS Foundation Trust.

As Everyturn's first London-based service, our 12 to 14-bed clinically led community rehabilitation service provides 24/7 support to people with complex mental health needs in a safe, well-governed, and recovery-focused environment.

This role is not eligible for sponsorship as it does not meet the requirements set out by UK Visas and Immigration.

This is a full-time role, contracted until December 2026.

About the role

As an Operational Support Officer, you'll play a key role in supporting the Service Manager with the ongoing organisation, development, and operational delivery of the service. Focusing on non-clinical compliance, governance, and administration, you'll help ensure the service runs smoothly and effectively, enabling colleagues to deliver safe, high-quality, person-centred care.

You will:

• Complete non-clinical compliance and governance tasks under the guidance of the Service Manager
• Support rota management, ensuring supervision and training time is appropriately planned
• Work collaboratively across the wider Operational Support team within Nursing Services
• Contribute to improving and standardising operational processes across services
• Liaise with Central Support teams to resolve compliance and operational issuesLiaise with Central Support teams to resolve compliance and operational issues
• Support data collection, audits, inspections, and regulatory reporting
• Assist with preparing evidence for reviews and external inspections

About you:

We'd love to hear from you if you possess the following:

• GCSE Maths and English (or equivalent)
• Experience of compliance, governance, or operational support within a care setting
• Strong understanding of health and social care requirements, including GDPR and confidentiality
• Excellent organisation and time management skills in a fast-paced environment
• Confidence managing multiple priorities with resilience and professionalism
• Strong communication, problem-solving, and IT skills (MS Office / CRM systems)

What we offer in return

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell day
• Enhanced pension
• Wagestream - ability to release earnings, giving you instant access to your pay
• Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions Shopping discounts with the opportunity to sign up for a Blue Light Card
• Enhanced life assurance scheme, payment being three times your annual salary
• Plus, many more great benefits on offer!

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.

In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.