Operational Support Officer — Mental Health & Compliance

Everyturn Mental Health; Croydon; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

30 days annual leave + bank holidays

Enhanced pension

Wagestream – access to earned wages

Wellbeing programme (EAP, GP, physio)

Life assurance (3x salary)

Job summary

Everyturn Mental Health is recruiting an Operational Support Officer for its Beckenham service, a 12–14-bed residential unit led by clinicians in partnership with South London and Maudsley NHS Foundation Trust. This full-time role focuses on governance, administration and ensuring smooth service delivery.

You will support the Service Manager, manage rosters, assist with data collection, audits and inspections, and help standardise processes across the service.

Qualifications

• GCSE Maths and English (or equivalent).
• Experience in compliance, governance, or operational support within a care setting.
• Strong understanding of health and social care requirements, including GDPR and confidentiality.
• Excellent organisation and time management skills in a fast-paced environment.
• Confidence managing multiple priorities with resilience and professionalism.
• Strong communication, problem-solving, and IT skills (MS Office / CRM systems).

Responsibilities

• Complete non-clinical compliance and governance tasks under guidance of the Service Manager.
• Support rota management, ensuring supervision and training time is planned.
• Collaborate across the wider Operational Support team within Nursing Services.
• Contribute to improving and standardising operational processes across services.
• Liaise with Central Support teams to resolve compliance and operational issues.
• Support data collection, audits, inspections, and regulatory reporting.
• Assist with preparing evidence for reviews and external inspections.

Skills

GCSE Maths & English

Compliance & governance

Operational support

Organisation & time management

Communication & problem solving

IT skills (MS Office/CRM)

Tools

MS Office

CRM systems

Job description

Everyturn Mental Health is recruiting an Operational Support Officer for its Beckenham service, a 12–14-bed residential unit led by clinicians in partnership with South London and Maudsley NHS Foundation Trust. This full-time role focuses on governance, administration and ensuring smooth service delivery.

You will support the Service Manager, manage rosters, assist with data collection, audits and inspections, and help standardise processes across the service.