Operational Support & Governance Officer

Everyturn Mental Health; Greater London; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

30 days annual leave

Enhanced pension

Wagestream access

Wellbeing programme

Life assurance

Employee discounts

Job summary

Everyturn Mental Health seeks an Operational Support Officer for its Beckenham service, London. This role supports the Service Manager in organising and delivering non-clinical compliance, governance, and administrative tasks in a 12–14 bed residential service providing 24/7 recovery‑focused care.

Responsibilities include managing rosters, coordinating training, improving processes, and assisting with inspections and reporting. Strong IT, GDPR knowledge, and fast-paced organisation are essential.

Qualifications

• GCSE Maths and English (or equivalent) and a commitment to CPD
• Experience of compliance, governance, or operational support within a care setting
• Strong understanding of health and social care requirements, including GDPR and confidentiality
• Excellent organisation and time management skills in a fast-paced environment
• Confidence managing multiple priorities with resilience and professionalism
• Strong communication, problem-solving, and IT skills (MS Office / CRM systems)

Responsibilities

• Complete non-clinical compliance and governance tasks under the guidance of the Service Manager
• Support rota management, ensuring supervision and training time is appropriately planned
• Work collaboratively across the wider Operational Support team within Nursing Services
• Contribute to improving and standardising operational processes across services
• Liaise with Central Support teams to resolve compliance and operational issues
• Support data collection, audits, inspections, and regulatory reporting
• Assist with preparing evidence for reviews and external inspections

Skills

Compliance

Governance

Rota management

Data collection

Audits

MS Office

CRM systems

Organisation

Time management

Communication

Problem-solving

IT skills

Education

GCSE Maths and English

Tools

CRM systems

MS Office

Job description

Everyturn Mental Health seeks an Operational Support Officer for its Beckenham service, London. This role supports the Service Manager in organising and delivering non-clinical compliance, governance, and administrative tasks in a 12–14 bed residential service providing 24/7 recovery‑focused care.

Responsibilities include managing rosters, coordinating training, improving processes, and assisting with inspections and reporting. Strong IT, GDPR knowledge, and fast-paced organisation are essential.