Operational Specialist

Home Instead Senior Care; Sefton; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading home care service provider in Sefton is seeking a full-time Operational Specialist. The role involves ensuring smooth daily office operations, managing correspondence, supporting project implementations, and maintaining client records. Candidates should have strong organizational and communication skills along with a good knowledge of IT systems. A passion for helping others is essential. Join a dedicated team that promotes community engagement and career development opportunities.

Benefits

Annual Salary Range £26,000-£28,000

Generous Bonus Scheme – Up to 10% of annual salary

Paid travel expenses

Training through classroom and e-learning

5.6 Weeks holiday per year rising with Length of Service

Company sick pay scheme

Employee referral programme - £300

Career Development opportunities

Employee assistance programme

Exclusive discounts scheme

DBS cost covered after qualifying period

Qualifications

• Good working knowledge of IT Systems, Microsoft Office or Google Suite.
• Proven experience in office administration within a busy office environment.
• Experience of supporting projects and working to tight deadlines.
• Strong organisational skills with the ability to multitask.
• Self-motivated and able to work flexibly.
• Excellent written and verbal communication skills.
• Keen eye for detail and the ability to work accurately under pressure.
• Strong team player with the confidence to work alone.

Responsibilities

• Responsible for all aspects of office organisation activities.
• Greet visitors and answer phone calls professionally.
• Maintain accurate client and Care Professional records.
• Manage correspondence by handling emails and post.
• Support service delivery and ensure compliance.
• Coordinate holidays for the office team and Care Professionals.
• Provide project admin support for successful project implementation.
• Ensure compliance with Home Instead’s policies.

Job description

Company Description

Home Instead is an award-winning provider of home care services across the world and the Southport & Formby office has been providing support to clients in their homes since 2007. Our mission is to brighten lives and encourage sense of purpose, wellbeing & worth.

The role of Operational Specialist is a vital part of our support team and is a Full Time Position.

Job Purpose

To ensure the smooth daily running of the office environment by optimising processes, coordinating office activities effectively, supporting projects to ensure their successful implementation, problem-solving, and communication to boost efficiency and meet goals.

What we offer

• Annual Salary Range £26,000-£28,000 per annum
• Generous Bonus Scheme – Up to 10% of annual salary subject to T&C's
• Paid travel expenses
• Training – full induction programme, buddy scheme plus classroom and e-learning through our online training portal.
• Holiday – 5.6 Weeks holiday per year rising with Length of Service
• Company sick pay scheme - After qualifying period
• Employee referral programme - £300 subject to T&C's
• Career Development – Excellent scope for career development available to the right candidate.
• Employee assistance programme – Access to counselling, advice lineand other benefits
• Exclusive discounts scheme – Supermarkets, high street stores, holidays and much more.
• DBS – We will cover the cost of your enhanced DBS subject to T&C's

Job Description

• Responsible for all aspects of office organisation activities whilst being reactive to the needs of the business.
• Warmly greet visitors to the office; answer phone calls in a polite, professional manner, passing on clear messages where appropriate.
• Maintain accurate client and Care Professional records on Home Instead software
• Manage correspondence by responding to emails and handling incoming and outgoing post.
• Maintain effective systems ensuring that all filing and databases are kept up to date.
• Support service delivery process including ensuring compliance, auditing and updating systems.
• Coordinate holidays for the office team and Care Professionals.
• Coordinate Care Professional retention activities such as newsletters, Care Professional of the month etc.
• Provide project admin support to ensure successful project implementation and timely adoption where appropriate.
• Provide support to all aspects of the business i.e. operations, finance and recruitment/HR.
• Take notes at HR meetings when required
• Provide basic local IT support i.e. setting up & removing users from systems and creating email addresses.
• Control the office supplies and make sure it is in accordance with office needs.
• To undertake any support or administration duties as and when required.
• Participate in the office rota to include on-call duties as required
• Ensure compliance with Home Instead’s Equality and Diversity Policy, in respect of employment and service delivery.
• Carryout any other duties deemed necessary for the successful operation of the business.

Qualifications

• Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
• Proven experience in office administration within a busy office environment.
• Experience of supporting projects and working to tight deadlines.
• Strong organisational skills with the ability to multitask.
• Self‑motivated and able to work flexibly.
• Excellent written and verbal communication skills.
• Keen eye for detail and the ability to work accurately under pressure.
• Strong team player with the confidence to work alone.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

Please include an up to date CV with your application and tell us why you believe the role of Operational Specialist is the job for you!

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.
A driver for this position is preferred but not essential.

You must reside in and have the Right to Work in the UK