Operational Data & Performance Insights Lead

Department for Work and Pensions (DWP); Monkton; On-site; GBP 42,000 - 62,000; Full time

Job summary

The Department for Work and Pensions (DWP) is seeking an Operational Management Information Developer in the Working Age Services Directorate within the Digital Transformation Group. You will turning data into meaningful insight to support millions of customers and drive service improvements.

You will produce MI and visualisations with Power BI, develop analytical products using SQL, and collaborate with Operations, Digital teams and senior stakeholders to influence decisions and deliver

Qualifications

• Experience creating management information and visualisations using Power BI or similar tools.
• Proficiency in SQL or equivalent languages for data extraction and transformation.

Responsibilities

• Produce insightful management information, analysis and visualisations using Power BI or similar tools to support operational and strategic decision making.
• Develop robust analytical products using SQL or similar programming languages, ensuring outputs are accurate, reproducible and quality assured.
• Combine and interrogate data from multiple sources to generate meaningful insights, identify trends and inform business improvements.
• Lead analytical and performance improvement projects, delivering outcomes at pace and managing competing priorities effectively.
• Identify opportunities to improve service delivery and operational performance across Universal Credit and Labour Market services.
• Build effective relationships with stakeholders at all levels, including senior leaders, to influence decisions and deliver complex outcomes.
• Present complex data and technical findings in a clear and engaging way for non-technical audiences.
• Foster an inclusive and collaborative working environment while contributing to team objectives, efficiencies and continuous improvement.

Skills

Power BI

SQL

Job description

The Department for Work and Pensions (DWP) is seeking an Operational Management Information Developer in the Working Age Services Directorate within the Digital Transformation Group. You will turning data into meaningful insight to support millions of customers and drive service improvements.

You will produce MI and visualisations with Power BI, develop analytical products using SQL, and collaborate with Operations, Digital teams and senior stakeholders to influence decisions and deliver