Operational MI Developer: Data Insights for Public Services

Department for Work and Pensions (DWP); Wolverhampton; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Department for Work and Pensions (DWP) in Wolverhampton is recruiting an Operational Management Information Developer within the Working Age Services Directorate. You will turn data into insights that support decision making and service improvement across Universal Credit and Labour Market services.

You will develop analytical products, present findings to non-technical audiences and lead performance improvement projects with senior stakeholders to drive efficiency and better customer outcomes.

Qualifications

• Data driven analysis and interpretation of results.
• Ability to translate complex data into actionable insights.
• Strong communication skills for non-technical audiences.

Responsibilities

• Produce insightful management information, analysis and visualisations using Power BI or similar tools to support operational and strategic decision making.
• Develop robust analytical products using SQL or similar programming languages, ensuring outputs are accurate, reproducible and quality assured.
• Combine and interrogate data from multiple sources to generate meaningful insights, identify trends and inform business improvements.
• Lead analytical and performance improvement projects, delivering outcomes at pace and managing competing priorities effectively.
• Identify opportunities to improve service delivery and operational performance across Universal Credit and Labour Market services.
• Build effective relationships with stakeholders at all levels, including senior leaders, to influence decisions and deliver complex outcomes.
• Present complex data and technical findings in a clear and engaging way for non-technical audiences.
• Foster an inclusive and collaborative working environment while contributing to team objectives, efficiencies and continuous improvement.

Skills

Data storytelling

Stakeholder management

Tools

Power BI

SQL

Excel

Job description

Department for Work and Pensions (DWP) in Wolverhampton is recruiting an Operational Management Information Developer within the Working Age Services Directorate. You will turn data into insights that support decision making and service improvement across Universal Credit and Labour Market services.

You will develop analytical products, present findings to non-technical audiences and lead performance improvement projects with senior stakeholders to drive efficiency and better customer outcomes.