Operational Insight & Performance Developer

Department for Work and Pensions (DWP); Stockport; On-site; GBP 42,000 - 64,000; Full time

Job summary

Department for Work and Pensions (DWP) is seeking an Operational Management Information Developer within the Working Age Services Directorate. You will turn data into actionable insights, deliver performance measures, and support evidence-based decision making across Universal Credit and Labour Market services.

You will work with Operations, Digital teams and senior stakeholders to shape data-driven initiatives, provide robust analyses, and communicate complex findings clearly to non-technical

Qualifications

• Experience turning data into meaningful insights for service improvement.
• Ability to present complex data findings to non-technical audiences.
• Strong SQL and data visualization skills with attention to quality and reproducibility.

Responsibilities

• Produce insightful management information, analysis and visualisations using Power BI or similar tools to support operational and strategic decision making.
• Develop robust analytical products using SQL or similar programming languages, ensuring outputs are accurate, reproducible and quality assured.
• Combine and interrogate data from multiple sources to generate meaningful insights, identify trends and inform business improvements.
• Lead analytical and performance improvement projects, delivering outcomes at pace and managing competing priorities effectively.
• Identify opportunities to improve service delivery and operational performance across Universal Credit and Labour Market services.
• Build effective relationships with stakeholders at all levels, including senior leaders, to influence decisions and deliver complex outcomes.
• Present complex data and technical findings in a clear and engaging way for non-technical audiences.
• Foster an inclusive and collaborative working environment while contributing to team objectives, efficiencies and continuous improvement.

Skills

Power BI

SQL

Data analysis

Stakeholder engagement

Job description

Department for Work and Pensions (DWP) is seeking an Operational Management Information Developer within the Working Age Services Directorate. You will turn data into actionable insights, deliver performance measures, and support evidence-based decision making across Universal Credit and Labour Market services.

You will work with Operations, Digital teams and senior stakeholders to shape data-driven initiatives, provide robust analyses, and communicate complex findings clearly to non-technical