Operational MI Analyst: Power BI & SQL for Improvement

Department for Work and Pensions (DWP); Birkenhead; On-site; GBP 42,000 - 66,000; Full time

Job summary

Department for Work and Pensions (DWP) in Birkenhead seeks an Operational Management Information Developer within the Working Age Services Directorate. The role focuses on turning data into insight to drive service improvement and evidence-based decisions across UK operations.

You will produce management information and visualisations with Power BI, develop analytical products using SQL, and lead performance improvement projects.

Qualifications

• Produce management information and analysis to support operational and strategic decision making.
• Develop analytical products using SQL or similar programming languages.
• Lead analytical and performance improvement projects with multiple priorities.

Responsibilities

• Produce insightful management information, analysis and visualisations using Power BI or similar tools to support operational and strategic decision making.
• Develop robust analytical products using SQL or similar programming languages, ensuring outputs are accurate, reproducible and quality assured.
• Combine and interrogate data from multiple sources to generate meaningful insights, identify trends and inform business improvements.
• Lead analytical and performance improvement projects, delivering outcomes at pace and managing competing priorities effectively.
• Identify opportunities to improve service delivery and operational performance across Universal Credit and Labour Market services.
• Build effective relationships with stakeholders at all levels, including senior leaders, to influence decisions and deliver complex outcomes.
• Present complex data and technical findings in a clear and engaging way for non-technical audiences.
• Foster an inclusive and collaborative working environment while contributing to team objectives, efficiencies and continuous improvement.

Skills

Power BI

Data analysis

Stakeholder management

Tools

SQL

Job description

Department for Work and Pensions (DWP) in Birkenhead seeks an Operational Management Information Developer within the Working Age Services Directorate. The role focuses on turning data into insight to drive service improvement and evidence-based decisions across UK operations.

You will produce management information and visualisations with Power BI, develop analytical products using SQL, and lead performance improvement projects.