Operational Management Intelligence Developer

Department for Work and Pensions (DWP); Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

The Department for Work and Pensions (DWP) is recruiting an Operational Management Information Developer within the Working Age Services Directorate in the Digital Transformation Group. You will turn data into insight to support performance improvement and evidence-based decision making across Universal Credit and Labour Market services.

You will collaborate with Operations, Digital teams and senior stakeholders, including Directors and Ministers, to develop performance measures, test hypotheses

Responsibilities

• Produce insightful management information, analysis and visualisations using Power BI or similar tools to support operational and strategic decision making.
• Develop robust analytical products using SQL or similar programming languages, ensuring outputs are accurate, reproducible and quality assured.
• Combine and interrogate data from multiple sources to generate meaningful insights, identify trends and inform business improvements.
• Lead analytical and performance improvement projects, delivering outcomes at pace and managing competing priorities effectively.
• Identify opportunities to improve service delivery and operational performance across Universal Credit and Labour Market services.
• Build effective relationships with stakeholders at all levels, including senior leaders, to influence decisions and deliver complex outcomes.
• Present complex data and technical findings in a clear and engaging way for non-technical audiences.
• Foster an inclusive and collaborative working environment while contributing to team objectives, efficiencies and continuous improvement.

Job description

The Department for Work and Pensions (DWP) is recruiting an Operational Management Information Developer within the Working Age Services Directorate in the Digital Transformation Group. You will turn data into insight to support performance improvement and evidence-based decision making across Universal Credit and Labour Market services.

You will collaborate with Operations, Digital teams and senior stakeholders, including Directors and Ministers, to develop performance measures, test hypotheses