Operational Insights & Data Analytics Lead

Department for Work and Pensions (DWP); Dudley; On-site; GBP 35,000 - 56,000; Full time

Job summary

Department for Work and Pensions (DWP) in Dudley, England, is seeking an Operational Management Information Developer to turn data into insight that shapes service delivery for millions of customers across the UK.

You'll produce management information and visualisations with Power BI, develop analytical products using SQL, and lead performance improvement projects while engaging senior stakeholders to drive data-informed decisions.

Qualifications

• Proven ability to analyse data and translate into actionable insights.
• Experience building analytics products using SQL or similar languages.
• Strong ability to communicate findings to non-technical stakeholders.

Responsibilities

• Produce insightful management information, analysis and visualisations using Power BI or similar tools to support operational and strategic decision making.
• Develop robust analytical products using SQL or similar programming languages, ensuring outputs are accurate, reproducible and quality assured.
• Combine and interrogate data from multiple sources to generate meaningful insights, identify trends and inform business improvements.
• Lead analytical and performance improvement projects, delivering outcomes at pace and managing competing priorities effectively.
• Identify opportunities to improve service delivery and operational performance across Universal Credit and Labour Market services.
• Build effective relationships with stakeholders at all levels, including senior leaders, to influence decisions and deliver complex outcomes.
• Present complex data and technical findings in a clear and engaging way for non-technical audiences.
• Foster an inclusive and collaborative working environment while contributing to team objectives, efficiencies and continuous improvement.

Skills

Power BI

SQL

Data analysis

Stakeholder management

Project leadership

Tools

Power BI

Job description

Department for Work and Pensions (DWP) in Dudley, England, is seeking an Operational Management Information Developer to turn data into insight that shapes service delivery for millions of customers across the UK.

You'll produce management information and visualisations with Power BI, develop analytical products using SQL, and lead performance improvement projects while engaging senior stakeholders to drive data-informed decisions.