Opening Supervisor & Keyholder - Coffee Shop Leader

Bob & Berts; Coleraine; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Staff discount 50%

Unlimited free hot drinks

Birthday cake on your birthday

Flexible family-friendly policies

Job summary

Bob and Berts Coleraine is seeking a trustworthy Keyholder to join our team. The Keyholder will be the manager on duty during early mornings and weekends, opening and closing the coffee shop, managing security protocols, and leading the team to deliver exceptional service and high-quality products.

The role requires 1–2+ years in barista or retail leadership, reliability, and flexibility, with experience in POS, cash handling, and staff training. Right to work in the UK is required.

Qualifications

• 1–2+ years of experience as a barista or in a retail leadership role.
• Extremely trustworthy and punctual; able to work independently, especially when opening or closing.
• Flexible schedule, including early mornings, weekends, and holidays.
• Proficiency with Point-of-Sale (POS) systems and basic math for cash management.
• Strong communication skills and the ability to motivate a team in a fast-paced environment.
• Ability to stand for long periods and lift up to 25–40 lbs.

Responsibilities

• Opening/Closing Procedures: Safely open the coffee shop in the morning and securely close in the evening, handling tills and alarms.
• Operational Leadership: Supervise baristas and floor staff during shifts.
• Cash Handling & Security: Manage till reconciliations, deposits, and safe drops.
• Customer Service Excellence: Serve as first point of contact for complaints or escalations.
• Product Quality & Merchandising: Ensure high-quality coffee and oversee pastries and cafe supplies.
• Staff Training & Support: Mentor and train new staff on procedures and recipes.
• Safety Compliance: Enforce health, safety, and sanitation standards.

Skills

POS knowledge

Cash handling

Team leadership

Customer service

Strong reliability

Flexible schedule

Education

Right to work in UK

Tools

POS Systems

Job description

Bob and Berts Coleraine is seeking a trustworthy Keyholder to join our team. The Keyholder will be the manager on duty during early mornings and weekends, opening and closing the coffee shop, managing security protocols, and leading the team to deliver exceptional service and high-quality products.

The role requires 1–2+ years in barista or retail leadership, reliability, and flexibility, with experience in POS, cash handling, and staff training. Right to work in the UK is required.