Keyholder

Bob & Berts; Portrush; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Staff card 50% on shift

Unlimited free hot drinks

Birthday cake on your birthday

Enhanced family-friendly policies

Length of service recognition

Opportunities to grow your career

Job summary

Bob & Berts Portrush is seeking a dependable Keyholder to join our team as the trusted manager on duty for early mornings and weekends. You will open and close the coffee shop, manage security protocols, handle cash, and lead staff to deliver exceptional service and top-quality products.

Key responsibilities include supervising baristas, managing till procedures, supporting team training, and ensuring safety and sanitation standards are met. Right to work in the UK is required.

Qualifications

• 1-2+ years of experience as a barista or in a retail leadership role.
• Extremely trustworthy and punctual; able to work independently, especially when opening or closing.
• Flexible schedule including early mornings, weekends, and holidays.
• Proficiency with POS systems and basic math for cash management.
• Strong communication skills and the ability to motivate a team in a fast-paced environment.
• Ability to stand for long periods and lift up to 25-40 lbs.

Responsibilities

• Open and close the coffee shop safely, including alarms, tills, and espresso machines.
• Lead and supervise baristas and floor staff during shifts to maintain cleanliness and service quality.
• Handle cash management and deposits with accuracy and security.
• Serve as the first point of contact for customer issues and resolve them professionally.
• Ensure high-quality coffee, pastries, and cafe stock while overseeing merchandising.

Skills

POS proficiency

Leadership

Reliability

Flexible schedule

Cash handling

Right to work in UK

Tools

Point-of-Sale systems

Job description

Job Title: Keyholder

Store:Bob and Berts Portrush
Job Type:Full-time/Part-time

Candidates must exceed the age of18years old for thisjobroledue tothe mature nature of some duties.

Job Summary

We are seeking a trustworthy, energetic, and experienced Keyholder to join our team. As a Keyholder, you are the trusted "manager on duty" during early mornings, or weekends. You will be responsible for opening and closing the coffee shop, managing security protocols, cash handling, and leading the team to deliver exceptional service and high-quality products.

Key Responsibilities

• Opening/Closing Procedures:Safely open the coffee shop in the morning (turn off alarms, prepare tills, start espresso machines) and securely close in the evening (clean, count cash, drop deposits, secure doors/alarms).
• Operational Leadership:Supervise baristas and floor staff during your shift, ensuring high standards of cleanliness, product quality, and customer service are maintained.
• Cash Handling & Security:Accurately handle cash management, including till reconciliation, safe drops, and preparing bank deposits.
• Customer Service Excellence:Act as the first point of contact for customer complaints or escalated issues, resolving them quickly and professionally.
• Product Quality & Merchandising:Ensure consistent, high-quality coffee preparation and oversee the replenishment of pastries, retail merchandise, and cafe supplies.
• Staff Training & Support:Assist in mentoring and training new baristas on operational systems, recipes, and company policies.
• Safety Compliance:Ensure all health, safety, and sanitation standards are followed, and report maintenance issues promptly.

Requirements and Qualifications

• Experience:1-2+ years of experience as a barista or in a retail leadership role.
• Reliability:Extremely trustworthy and punctual; able to work independently, especially when opening or closing.
• Availability:Flexible schedule, including early mornings, weekends, and holidays.
• Skills:Proficiency with Point-of-Sale (POS) systems and basic math for cash management.
• Leadership:Strong communication skills and the ability to motivate a team in a fast-paced environment.
• Physical Requirements:Ability to stand for long periods and lift up to 25-40 lbs (milk crates, bags of coffee).
• Right to work in the UK

Why Join Us? Benefits

50% staff card to use on shift and with friends & family!

Unlimited free hot drinks!

Free cake on your birthday!

Enhanced family friendly policies!

Length of service recognition!

Opportunities to grow your career!