NHS Outpatient Access Coordinator

Merseywestlancs; Ormskirk; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Generous pension scheme

27 days annual leave (pro rata)

Job summary

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking an Access Booking Officer to coordinate inpatient and outpatient bookings at Ormskirk District General Hospital. The role supports timely access, prioritises clinical requirements, and maintains accurate waiting lists within a busy NHS setting.

Based at Ormskirk, you will work with multidisciplinary teams to ensure smooth patient pathways and adherence to 18-week and other waiting-time targets, contributing to Five Star Patient

Qualifications

• ECDL or equivalent ICT qualification.
• NVQ 2 in Customer Care or equivalent experience.
• NVQ 3 in Business and Administration.

Responsibilities

• Provide comprehensive inpatient and outpatient service to patients and manage bookings.
• Liaise with patients, relatives and staff to plan admissions and outpatient appointments.
• Maintain waiting lists and ensure adherence to national waiting time standards.

Skills

Excellent communication

Data accuracy

Organisational skills

Education

ECDL or equivalent

NVQ 2 Customer Care or equivalent

NVQ 3 Business and Administration

Tools

Medway hospital system

PAS/ERS systems

Galaxy theatre system

Job description

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking an Access Booking Officer to coordinate inpatient and outpatient bookings at Ormskirk District General Hospital. The role supports timely access, prioritises clinical requirements, and maintains accurate waiting lists within a busy NHS setting.

Based at Ormskirk, you will work with multidisciplinary teams to ensure smooth patient pathways and adherence to 18-week and other waiting-time targets, contributing to Five Star Patient