Onsite Support Technician

Aviva plc; West of England; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Private Medical Benefit

25 days holiday

Pension matching

Cycle to work

Volunteer days

Discount on Aviva products

Matching Share Plan

Save As You Earn

Job summary

Aviva plc is seeking an Onsite Support Technician to join our Bristol IT team. The role is full-time and on-site, with duties including 1st/2nd line deskside support and ensuring colleagues stay productive.

You will work closely with other IT teams to deliver reliable services across Aviva, with occasional travel to other sites. Strong customer service and hands-on troubleshooting are essential.

Qualifications

• Proven experience providing 1st and 2nd line end-user support across all levels of an organisation.
• Strong technical knowledge of Windows 11, Microsoft 365, MECM, Active Directory, ServiceNow, Entra and Apple iOS.
• Experience supporting Dell laptops, desktops, Apple iPhones, iPads, MacBooks and other Apple devices.

Responsibilities

• Provide 1st and 2nd line deskside support, solving technical problems and getting colleagues back up and running.
• Maintain IT services and work with other technology teams to deliver reliable support across Aviva.
• Occasional travel to other Aviva sites as needed.

Skills

Windows 11

Microsoft 365

MECM

Active Directory

ServiceNow

Entra

Apple iOS

Tools

Dell laptops

Apple devices

Mobile device management

Job description

Onsite Support Technician

Starting Salary c. £38,000 Depending on skills and experience

This is a full time, onsite role, andyou’llbeworkingin the Bristol office Monday to Friday with occasional travel to other offices.

This isa great jobfor someone wholoves working with technology and enjoys helping colleagues solve their IT issues.

Ifyou’resomeone who prides yourself on great customer service, thrives in ahands-ontech environment, and likes to make things work better for people, this could be your next step.

A bit about the job

You’lljoin our friendly Onsite Support IT team, helping colleagues across the Bristol office stay connected and productive.

You’ll provide 1st and 2nd line deskside support, solving technical problems, getting people back up and running, and keeping our IT services running smoothly.
You’ll work closely with other technology teams too, helping us deliver brilliant support across Aviva.

There may also be the occasional need to support colleagues at other Aviva sites.

Skills and experiencewe’relooking for

• Proven experience providing 1st and 2nd line end-user support across all levels of an organisation.
• Strong technical knowledge of Windows 11, Microsoft 365, MECM, Active Directory, ServiceNow, Entra and Apple iOS.
• Experience supporting Dell laptops, desktops, Apple iPhones, iPads, MacBooks and other Apple devices.
• Good understanding of mobile device management, including Microsoft Intune, VPN and mobility technologies.
• Excellent customer service, collaboration and multitasking skills, with the ability to thrive in a busy, customer-focused environment.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary c. £38,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% of annual salary, (actual amount depends on your performance and Aviva’s.)
• Generouspensionscheme e.g. if you put in 8%, Aviva adds 14%
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

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Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Amber Britton a call on 07775546100 or send an email to [e-mail]