Customer Service Expert

Aviva; Glasgow; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Bonus opportunity

Generous pension

25 days holiday

Private Medical Benefit

Discounts on products

Share plan

Parental leave

Flexible benefits

Volunteering days

Job summary

Aviva is seeking a Customer Service Expert in the UK to be the friendly voice for customers across secure messaging, phone and Live Chat. You will help them feel supported, resolving questions and guiding them through their journey with Aviva.

This full-time role offers a starting salary of £26,700 plus benefits, a 35-hour week, and a 6-week rota. We value flexibility with hybrid working and a supportive team environment that promotes development and wellbeing.

Qualifications

• Great communication skills and a passion for helping people.
• Comfortable using digital tools like Live Chat and secure messaging.
• Ability to work in a fast-paced environment and stay positive.
• Experience in customer service is helpful but not essential.
• A team player who's ready to learn and grow.

Responsibilities

• Be the friendly voice and helpful guide for customers via secure messaging, phone calls and Live Chat.
• Help customers feel supported and confident in their journey with Aviva.
• Contribute to retaining valued customers and welcoming new ones.

Skills

Communication skills

Customer service

Team player

Positive attitude

Tools

Live Chat

Secure messaging

Job description

Customer Service Expert - Starting salary: £26,700 plus additional benefits.

Our standard full-time contracts are for 35 hours per week.

Opening Hours

Monday to Friday - 8am - 8pm

Saturday - 8am - 6pm

Sunday - 10am - 4pm

6 weeks rota basis, you will only work 1 and a half weekends in 6 weeks, for any weekend work you will get a day off in the week in lieu!

Do you love helping people and making a real difference?

This role is perfect for someone who enjoys connecting with customers, solving problems, and being part of a supportive team. Whether you're experienced in customer service or looking to grow your career, we'd love to hear from you.

A bit about the job

You’ll be the friendly voice and helpful guide for our customers - whether it's through secure messaging, phone calls or Live Chat. You’ll help them feel supported and confident in their journey with Aviva. Your work will help us retain valued customers and welcome new ones. You’ll be part of a team that puts people first and delivers great outcomes every day.

Skills and experience we're looking for

• Great communication skills and a passion for helping people.
• Comfortable using digital tools like Live Chat and secure messaging.
• Ability to work in a fast-paced environment and stay positive.
• Experience in customer service is helpful but not essential.
• A team player who's ready to learn and grow.

What you’ll get for this role

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Starting salary: £26,700-plus additional benefits.

• Bonus opportunity - 6% (A & B grade) 8% (C grade) 10% (D grade) 12% (E grade) of annual salary Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days/29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

We take your wellbeing seriously with lots of support and tools

Aviva is for everyone

We’re inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.