Intermediated Sales Support

Aviva plc; Eastleigh; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Bonus up to 6% of salary

Generous pension scheme (Aviva 14%)

25 days holiday + bank holidays

Private Medical Benefit

Employee discounts on Aviva products

Job summary

Aviva plc in the United Kingdom is seeking an Intermediated Sales Support to assist SME broker partners with clear, responsive guidance and a smooth digital experience. This role focuses on helping brokers adopt the Aviva Rate Review Process and use the Digital Platform confidently.

You will manage an adviser panel and strengthen broker relationships, delivering proactive support and ensuring excellent service across our Group Protection network.

Qualifications

• Clear and confident communication skills, both written and verbal, with strong telephony capability.
• Proven customer service experience, ideally within support, service, or contact-centre environments.
• Ability to build positive working relationships with colleagues and brokers.
• Confident using digital tools and supporting others to use them effectively.
• Strong organisational skills and a proactive approach to problem-solving, with the ability to manage multiple tasks

Responsibilities

• This role supports SME broker partners and helps them deliver great outcomes for customers by providing clear, responsive guidance.
• The position sits within our Group Protection team, working closely with brokers to keep things simple and supportive.
• A key part of the job involves supporting advisers to adopt the Aviva Rate Review Process and ensuring a seamless experience on the Digital Platform.
• The role also carries responsibility for managing an adviser panel and strengthening relationships across our broker network.

Job description

Job Title: Intermediated Sales Support – Salary circa £28,000 - £30,000

Closing Date: October 1st, 2026

This role is a great fit for someone who enjoys supporting others, thrives in a fast‑paced environment, and wants to deepen their knowledge of Group Protection. It suits people who feel energised by helping broker partners, like using digital tools, and enjoy guiding others to get the best from them. It’s also ideal for someone who values building strong working relationships and wants to make a meaningful impact through clear, friendly and proactive support.

A bit about the job:

This role supports SME broker partners and helps them deliver great outcomes for customers by providing clear, responsive guidance. The position sits within our Group Protection team, a group that works closely with brokers to keep things simple and supportive. The focus is on creating a smooth experience by handling queries, sharing helpful information, and making digital processes easier to use. A key part of the job involves supporting the brokers to adopt the Aviva Rate Review Process as well as ensuring a seamless experience on the Digital Platform. The role also carries responsibility for managing an adviser panel and strengthening relationships across our broker network.

Skills and experience we’re looking for:

• Clear and confident communication skills, both written and verbal, with strong telephony capability.

• Proven customer service experience, ideally within support, service, or contact‑centre environments.

• Ability to build positive working relationships with colleagues and brokers.

• Confident using digital tools and supporting others to use them effectively.

• Strong organisational skills and a proactive approach to problem‑solving, with the ability to manage multiple tasks

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £28,000 – £30,000 (depending on skills, experience, and qualifications)

• Bonus opportunity - 6% (A & B grade) of annual salary, (actual amount depends on your performance and Aviva’s.)

• Generouspensionscheme e.g. if you put in 8%, Aviva adds 14%

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here