Onsite Support Engineer

Vertex it Solutions; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A managed services business is seeking a Technical Support Engineer to provide in-office support near Cavendish Square, London. The role is temp-perm from Monday to Friday. Responsibilities include desktop support, onboarding users, and managing IT incidents. Candidates should have experience with various OS and MS Office, as well as a minimum of 18 months in IT support and experience in a VIP environment.

Qualifications

• Minimum of 18 months experience in IT support.
• Experience in a white glove / VIP environment.

Responsibilities

• Provide high quality desk-side and remote support.
• Onboarding and offboarding users.
• Act as first point of contact for incidents and service requests.
• Providing technical support for desktops, laptops, and peripherals.
• Logging and managing tickets via Service Now.
• Install, configure, and troubleshoot AV equipment.

Skills

Supporting W7/W8/W10/W11 OS

MS Office support including O365

AD and end user management

Basic networking concepts

Supporting AV equipment

Virtual desktop infrastructure (VDI)

Experience in a VIP environment

Tools

Service Now

Job description

Our client are a well established managed services business who are looking to onboard a qualified Technical Support Engineer to join the team at their client's corporate office near Cavendish Square in London.

This role will operate Monday to Friday in office on a temp - perm arrangement.

Key responsibilities:

• Provide high quality desk-side and remote support across 1st / 2nd line issues
• Onboarding and offboarding users
• Act as first point of contact for incidents, service requests, general IT support queries which will be backed up by a remote helpdesk
• Providing technical support for desktops, laptops, printers, smartphones
• Logging and managing tickets via Service Now
• Install, configure and troubleshoot AV equipment in meeting rooms

To Qualify:

• Proficient in supporting W7/W8/W10/W11 OS
• MS Office support including all versions of O365
• Experience with AD and end user management
• Understanding of basic networking concepts (WAN, LAN, TCP/IP, DNS, DHCP)
• Experience in supporting AV equipment and meeting rooms
• Exposure to virtual desktop infrastructure (VDI)
• Must have a minimum of 18 months experience in IT support
• Must have previous experience within a white glove / VIP environment

Please feel free to apply if you meet the criteria.