Onsite Schools ICT Engineer – Tech Support for Learning

Agilisys; Seaview; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Enhanced Pension Scheme

Life Assurance

Perks at Work

25 days annual leave

Job summary

Agilisys is seeking a Schools ICT Engineer to provide onsite ICT support at a large secondary school in St Helens. You will ensure day-to-day IT services run smoothly, supporting staff, students and visitors in a high-availability environment.

The ideal candidate will have strong Windows experience, device provisioning skills and a good grasp of networking, with a customer-focused approach and willingness to collaborate with other engineers.

Qualifications

• Strong knowledge of Microsoft operating systems and products (Windows 10/11, Windows Server).
• Experience supporting hardware and software (PCs, laptops, printers, projectors).
• Understanding of networking fundamentals in a managed environment.
• Mixed Apple and Microsoft environments familiarity; basic Apple device support.
• Experience building, configuring and deploying end-user devices across OSes.
• Good understanding of networked printers (MFDs).
• Strong communication and customer service skills for non-technical users.
• Proven problem-solving ability and proactive, organised approach.

Responsibilities

• Provide face-to-face and remote support to students, staff and visitors.
• Log, manage and resolve ICT incidents within SLAs and KPIs.
• Deliver high-quality customer service at all times.
• Build, configure and deploy end-user devices for staff and students.
• Install and update applications on user devices.
• Support printers, projectors, and other school equipment.
• Complete administrative tasks including asset management and documentation.
• Support school events (open evenings, parents' evenings, etc).
• Collaborate with other ICT engineers to maintain high availability.

Skills

Microsoft Windows support

Hardware & peripherals

Networking basics

Customer service

Problem solving

Communication

Education

GCSEs including English & Maths

Job description

Agilisys is seeking a Schools ICT Engineer to provide onsite ICT support at a large secondary school in St Helens. You will ensure day-to-day IT services run smoothly, supporting staff, students and visitors in a high-availability environment.

The ideal candidate will have strong Windows experience, device provisioning skills and a good grasp of networking, with a customer-focused approach and willingness to collaborate with other engineers.