Schools ICT Engineer

Agilisys; Seaview; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Enhanced Pension Scheme

Life Assurance

Perks at Work

25 days annual leave

Job summary

Agilisys is seeking a Schools ICT Engineer to provide onsite ICT support at a large secondary school in St Helens. You will ensure day-to-day IT services run smoothly, supporting staff, students and visitors in a high-availability environment.

The ideal candidate will have strong Windows experience, device provisioning skills and a good grasp of networking, with a customer-focused approach and willingness to collaborate with other engineers.

Qualifications

• Strong knowledge of Microsoft operating systems and products (Windows 10/11, Windows Server).
• Experience supporting hardware and software (PCs, laptops, printers, projectors).
• Understanding of networking fundamentals in a managed environment.
• Mixed Apple and Microsoft environments familiarity; basic Apple device support.
• Experience building, configuring and deploying end-user devices across OSes.
• Good understanding of networked printers (MFDs).
• Strong communication and customer service skills for non-technical users.
• Proven problem-solving ability and proactive, organised approach.

Responsibilities

• Provide face-to-face and remote support to students, staff and visitors.
• Log, manage and resolve ICT incidents within SLAs and KPIs.
• Deliver high-quality customer service at all times.
• Build, configure and deploy end-user devices for staff and students.
• Install and update applications on user devices.
• Support printers, projectors, and other school equipment.
• Complete administrative tasks including asset management and documentation.
• Support school events (open evenings, parents' evenings, etc).
• Collaborate with other ICT engineers to maintain high availability.

Skills

Microsoft Windows support

Hardware & peripherals

Networking basics

Customer service

Problem solving

Communication

Education

GCSEs including English & Maths

Job description

Here it is: Schools ICT Engineer

Location: St Helens, UK

Work mode: Onsite 5 days a week

ABOUT US

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.

OUR VALUES

• Partnership: We become one team with our clients, helping them navigate change and stay agile.
• Integrity: We care deeply, going beyond the brief to make meaningful change happen.
• Innovation: We bring together the right technologies and expertise to design solutions that work.
• Passion: We are dedicated to improving public services and, ultimately, people's lives.

THE ROLE

Key Responsibilities

The Schools ICT Engineer is a vital role within Agilisys, providing high-quality, onsite ICT support within a large secondary school in St Helens. You will play a key part in ensuring the smooth operation of day-to-day school IT services, supporting staff, students, and visitors, and maintaining a reliable, high-availability environment.

Specific Duties

• Provide face-to-face and remote support to students, staff, and visitors
• Log, manage, and resolve ICT incidents within defined SLAs and KPIs
• Deliver exceptional customer service at all times
• Build, configure, and deploy end-user devices for staff and students
• Install and update applications on user devices
• Support printers, projectors, and other school equipment
• Complete administrative tasks including asset management and documentation
• Support school events such as open evenings, parents' evenings, and other scheduled activities
• Work collaboratively with other ICT engineers to maintain a reliable, high-availability environment

Typical working hours are 8:00am - 4:00pm, Monday to Friday, with flexibility required based on school and business needs.

Opportunity

This role is an excellent opportunity to build hands-on experience within an education environment, working closely with end users and technical teams. You will gain exposure to a wide range of technologies while directly supporting teaching and learning through high-quality ICT services.

ABOUT YOU

The ideal candidate will be driven, customer-focused, and enthusiastic about delivering high-quality ICT support within an educational environment, with a strong track record of problem-solving and delivering results.

Ideal Candidate

• Strong knowledge of Microsoft operating systems and products (Windows 10/11 and Windows Server)
• Experience supporting hardware and software, including PCs, laptops, printers, and projectors
• Understanding of networking fundamentals and troubleshooting in a managed environment
• Familiarity with mixed Apple and Microsoft environments, including basic Apple device support
• Experience building, configuring, and deploying end-user devices across different operating systems
• Good understanding of networked printers, including MFD devices
• Strong communication and customer service skills, with the ability to support non-technical users
• Proven problem-solving ability with a proactive and organised approach
• Experience working in an IT support or customer-focused environment (education experience desirable)

Minimum of 5 GCSEs (Grade C/4 or above), including English and Mathematics, a full clean driving licence, and the ability to pass an Enhanced DBS check are required.

WHAT WE CAN OFFER YOU

This role will offer exposure to the right mix of challenges within a culture that promotes continuous learning and development.

• Enhanced Pension Scheme
• Life Assurance
• Access to exclusive discounts and offers through the "Perks at Work" scheme
• 25 days annual leave (with the option to buy more)

We operate a rigorous and fair recruitment process to ensure we attract the best talent and are committed to building a diverse and inclusive workforce.