Onsite School IT Operations Engineer

Inspired Education; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Inspired Education are looking for an enthusiastic, customer-focused and technically proficient IT Operations Engineer who will be school-based. You will be responsible for providing IT support and strategic advice in support of teaching and learning. Location: Onsite (school-based).

Hours: 8.00am to 4.00pm, Monday to Friday. Reports to: Senior IT Manager, Head Office. You will work with the Service Desk to resolve incidents, help implement IT systems at schools, and ensure security and data

Qualifications

• Proven experience supporting server, network and IT infrastructure environments.
• Ability to diagnose, troubleshoot and resolve a wide range of technical issues.
• Experience implementing IT system changes and providing staff training.
• Customer-focused with excellent communication and stakeholder management.
• Experience in education sector is advantageous.

Responsibilities

• Provide IT support and strategic advice to teaching and learning.
• Work with Service Desk to resolve escalated IT issues within SLA.
• Collaborate with Head Office on IT systems deployment.
• Document setup and configuration of school IT systems.
• Manage incidents and problems using the Service Desk tool.
• Advise on system enhancements and replacements.
• Assist with deployment of school systems as required.
• Educate staff and students on IT systems usage.
• Maintain up-to-date IT documentation and asset lists.
• Support design and management of Disaster Recovery Plan.
• Assist in selecting hardware, software and third-party packages.
• Ensure compliance with IT and data security policies.
• Adapt to flexible duties.

Skills

Microsoft 365

Windows 10/11

Windows Server

Active Directory

Group Policy

Intune

Entra

IT incident management

Tools

Service Desk software

Job description

Inspired Education are looking for an enthusiastic, customer-focused and technically proficient IT Operations Engineer who will be school-based. You will be responsible for providing IT support and strategic advice in support of teaching and learning. Location: Onsite (school-based).

Hours: 8.00am to 4.00pm, Monday to Friday. Reports to: Senior IT Manager, Head Office. You will work with the Service Desk to resolve incidents, help implement IT systems at schools, and ensure security and data