Senior Onsite IT Engineer - Schools Tech Hero

Eduthing Limited; Greater London; On-site; GBP 42,000 - 55,000; Full time

Job summary

Eduthing Limited, a fast-moving IT solutions provider for schools, is seeking a Senior Onsite IT Engineer to join our team in Greater London.

You will be the face of Eduthing onsite at schools, delivering high-quality technical support, installing and upgrading equipment, and maintaining systems for optimum performance.

The role emphasizes proactive problem-solving, independent ownership, and collaboration with IT and school teams to ensure excellent customer service.

Qualifications

• Proven experience in a similar IT support role.
• Strong knowledge of IT infrastructure, systems, hardware and networking.
• Excellent troubleshooting and problem-solving skills.
• The confidence to work independently and take ownership of technical issues.
• The ability to prioritise and manage multiple tasks effectively.
• Strong communication skills and a friendly, customer-focused approach.
• A proactive attitude and willingness to learn and develop.

Responsibilities

• Provide onsite technical support and troubleshoot hardware, software and network issues.
• Install, upgrade, configure and repair IT equipment and systems.
• Maintain and monitor systems to help ensure optimum performance and security.
• Take ownership of technical issues and work through them to resolution.
• Collaborate with colleagues to resolve more complex issues and improve system functionality.
• Communicate clearly and professionally with school staff, providing timely updates and recommendations.
• Assist with the configuration, deployment and testing of new technology.
• Provide friendly, practical support and guidance to end users on hardware and software.
• Build positive working relationships with the schools and staff you support.

Skills

IT support

Networking

Troubleshooting

Customer service

Independent worker

Job description

Eduthing Limited, a fast-moving IT solutions provider for schools, is seeking a Senior Onsite IT Engineer to join our team in Greater London.

You will be the face of Eduthing onsite at schools, delivering high-quality technical support, installing and upgrading equipment, and maintaining systems for optimum performance.

The role emphasizes proactive problem-solving, independent ownership, and collaboration with IT and school teams to ensure excellent customer service.