IT Operations Engineer

Inspired Education; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Inspired Education are looking for an enthusiastic, customer-focused and technically proficient IT Operations Engineer who will be school-based. You will be responsible for providing IT support and strategic advice in support of teaching and learning. Location: Onsite (school-based).

Hours: 8.00am to 4.00pm, Monday to Friday. Reports to: Senior IT Manager, Head Office. You will work with the Service Desk to resolve incidents, help implement IT systems at schools, and ensure security and data

Qualifications

• Proven experience supporting server, network and IT infrastructure environments.
• Ability to diagnose, troubleshoot and resolve a wide range of technical issues.
• Experience implementing IT system changes and providing staff training.
• Customer-focused with excellent communication and stakeholder management.
• Experience in education sector is advantageous.

Responsibilities

• Provide IT support and strategic advice to teaching and learning.
• Work with Service Desk to resolve escalated IT issues within SLA.
• Collaborate with Head Office on IT systems deployment.
• Document setup and configuration of school IT systems.
• Manage incidents and problems using the Service Desk tool.
• Advise on system enhancements and replacements.
• Assist with deployment of school systems as required.
• Educate staff and students on IT systems usage.
• Maintain up-to-date IT documentation and asset lists.
• Support design and management of Disaster Recovery Plan.
• Assist in selecting hardware, software and third-party packages.
• Ensure compliance with IT and data security policies.
• Adapt to flexible duties.

Skills

Microsoft 365

Windows 10/11

Windows Server

Active Directory

Group Policy

Intune

Entra

IT incident management

Tools

Service Desk software

Job description

Inspired Education is the leading global group of premium schools, with a portfolio of 126 premium private schools in 28 countries spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 95,000 students receive a world-class learning experience from Kindergarten to Year 13.

Founded in 2013 by Nadim M. Nsouli, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio. In 2023, Inspired was recognised by Beauhurst as one of the UK's top 10 highest-value private companies.

ROLE SUMMARY:

Inspired Education are looking for an enthusiastic, customer-focused and technically proficient IT Operations Engineer who will be school-based.

You will be responsible for providing IT support and strategic advice in support of teaching and learning.

Location: Onsite (school-based).

Reports to: Senior IT Manager, Head Office.

Hours: 8.00am to 4.00pm, Monday to Friday (with one hour lunch break - this may vary slightly depending on specific school requirements ).

KEY RESPONSIBILITIES:

• - Provide technical advice in support of the resolution of IT incidents.
• - Work with the Service Desk to ensure escalated IT issues are resolved within their SLA.
• - Work with Head Office in implementing IT systems.
• - Document the setup and configuration of all IT systems bespoke to the school.
• - Manage IT incidents in a structured way using the Service Desk tool.
• - Manage IT problems to resolution.
• - Ensure IT changes are managed in a structured way and documented.
• - Advise on system enhancements and make recommendations for improvements or replacements.
• - Support the deployment of school systems as required.
• - Provide advice and guidance on the use of IT systems to staff and students.
• - Ensure IT documentation and asset lists are kept up to date.
• - Assist in the design, implementation and management of a comprehensive Disaster Recovery Plan.
• - Assist in the selection and acquisition of computer hardware, software and third party application packages.
• - Ensure company policies are adhered to, with a focus on IT and data security.
• - Ensure local school policies and procedures are in place to maintain fully operational, robust and secure ICT systems.
• - Work flexibly as required in support of the duties of the role.

THE IDEAL CANDIDATE WILL HAVE:

• - Strong technical expertise across Microsoft technologies, including Microsoft 365, Windows 10/11, Windows Server, Active Directory, Group Policy, Intune, and Entra.
• - Proven experience supporting and maintaining server, network, and IT infrastructure environments.
• - Demonstrated ability to diagnose, troubleshoot, and resolve a wide range of technical issues.
• - Experience implementing IT system changes and providing user support, guidance, and training.
• - Customer-focused approach with a commitment to delivering high-quality IT support and service.
• - Excellent verbal and written communication skills, with strong stakeholder management, influencing, and negotiation abilities.
• - Strong analytical skills, attention to detail, and sound problem-solving capabilities.
• - Technologically agile, with a strong interest in education and experience within the education sector being advantageous.

SAFEGUARDING STATEMENT:

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.

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Visit our careers site for more information; https://jobs.inspirededu.com